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Forum Discussion
Not receiving verification email, how can I verify my account?
I have not been able to receive verification email or password reset email.
I've added no-reply@dropbox.com to my google contacts account.
I've checked my spam folder.
I've verified my address is correct.
Please do help me sort this out
Peter
I'm also having this issue. I've tried to send a verification email multiple times, and it hasn't shown up. My IT team has verified that emails from Dropbox aren't getting blocked.
- Hannah
Dropbox Staff
Hey andy40, sorry to hear that you're having this issue.
Just to confirm, have you checked your spam folder and added no-reply@dropbox.com to your email contacts, to see if that helps?
Good morning, I have already completed all the steps requested when the verification emails do not arrive (check spam and add the email indicated in the address book) but the verification email still does not arrive in my inbox
Hi everyone
I am not receiving the verification email to verify the email I have logged in with.
I have looked in the spam folders and junk folders, but I am not getting anything.
This is also affecting me receiving shared folders as I am not getting them either.
- Hi Shaz35,
May I know if you have the Dropbox Dekstop App installed in any of your devices and is logged in automatically to your Dropbox account? Or if you have the Dropbox Mobile App installed and logged in on your mobile device? Because you can actually obtain the verification codes in the notification section of the App ( bell icon ) usually located on the top right corner of your account screen just beside your profile picture or name initials. Let me know if this helps . Thank you
- I didn't receive a security code in my email. What could be wrong? It's definitely the right email.
Having the same trouble. Using a business domain hosted at gmail. no-reply@dropbox.com is in the contacts. The email is not landing in junk mail. We have tried sending the verification email several times.
- Walter
Hey cmaurand - sorry to hear you're having issues with this.
Could you try another browser to request the verification email and let me know how it goes?
If it doesn't arrive in your inbox and/or the junk/spam folder in a reasonable amount of time, please let us know here and we'll reach out via email to investigate further.
Hello, when I press the button to send a verification email so I can access shared documents, the email never sends. I have added no-reply@dropbox.com, and have tried on multiple days to get the verification email to send but it just never sends, no matter how many times I try. Does anybody know how to fix this?
- Megan
Hey ZacharyHarvey, thanks for posting on our Community!
Do you have access to the email address linked to your Dropbox account that you need to access? If so, can you check your spam folder, to see if the email went there?
Let me know how it goes.
Hi Megan
I do have access to the email linked to my Dropbox account, I also have checked my spam account and there is no email from Dropbox there.
I cannot receive the verification email. I've checked the spam folder and added the no-reply@dropbox.com to my contact account.
Please help me with this issue.
Sincerely,
Hodge
- maher1982
Super User
Hello, Are you sure that the email address associated with your Dropbox account is correct?
If it's correct, I suggest contacting your email service provider to troubleshoot further, as some email services have filters that may block certain emails.
or you can reach out to the Dropbox Support team directly for assistance and open a ticket with them.
Hi,
I've signed up for a new Dropbox account and despite receiving the welcome email I am not receiving the verification email. As with others complaining of this problem I have added no-reply@dropbox.com to my address book and created filters to ensure emails are not sent to spam. This is really frustrating as I need access to the account urgently.
I'm having the same issue - I've added no-reply@dropbox.com to my address book, but I haven't received a verification email, and it's not appearing in my Spam/Junk folders or anywhere else. What are my options?
- Hi newbie here in the community. I have the same problem , my email is good but not receiving dropbox emails . Yahoo says it is at the end of dropbox , somthing to do with dropbox has to refresh my email address in their system . Please help ü ( note : this is for my other account )
- Hi, Thanks to Magan and Colby for assisting me to solve my problem . Communication took some time but they still followed through. Thanks Guys your the best ü
Hi Jay,
It's a private business domain using Gmail
Hello,
I can not confirm my email adress because I don't receive the email confirmation. When I ask to "send me again" the e-mail I have an error message "a problem has occurred while processing your request". Can you help me please ?
Thanks,
Manon
- مسا الخير.. انا بقدر افوت عالايميل لكن رمز التحقق ما بوصل لاقدر افتح الحساب.. شو الحلول
- Megan
مرحبًا @Ey12، مرحبًا بك في مجتمعنا!
فقط للتأكد من أننا على نفس الصفحة هنا: هل تشير إلى رسالة التحقق الإلكترونية، أو رمز الأمان المكون من 6 أرقام الذي يستخدم لمرة واحدة للوصول إلى حساب Dropbox الخاص بك؟
هل يمكنك أيضًا محاولة إضافة no-reply@dropbox.com إلى جهات اتصال بريدك الإلكتروني ثم المحاولة مرة أخرى؟
على أية حال، سأنتظر ردك حتى نتمكن من المضي قدمًا!
--
Hey Ey12, welcome to our Community!
Just to make sure we're on the same page here: do you refer to the verification email, or the 6-digit-security one-time-code in order to access your Dropbox account?
Can you also try adding no-reply@dropbox.com to your email contacts and then try again?
In any case, I'll be waiting for your response, in order for us to proceed!
