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Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
2 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
Account Access
emails
Passwords
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey ZacharyHarvey, thanks for posting on our Community!

 

Do you have access to the email address linked to your Dropbox account that you need to access? If so, can you check your spam folder, to see if the email went there?

 

Let me know how it goes.

ZacharyHarvey's avatar
ZacharyHarvey
Explorer | Level 3
10 months ago

Hi Megan

 

I do have access to the email linked to my Dropbox account, I also have checked my spam account and there is no email from Dropbox there.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey PS24 & ZacharyHarvey - would it be OK if we reached out via email to have a further look internally?

     

    In the meantime, have you tried clearing your browser's cache or using another browser to request the verification email? 

    • PS24's avatar
      PS24
      New member | Level 2
      10 months ago

      Yes, please go ahead and send me an email; I'm receiving other emails from Dropbox without issue. I have tried both clearing my cache and requesting it via a different browser; no success.

      • PS24's avatar
        PS24
        New member | Level 2
        10 months ago

        Thanks for your help resolving this issue. I've been able to verify my account!

    • ZacharyHarvey's avatar
      ZacharyHarvey
      Explorer | Level 3
      10 months ago

      Hi Walter

       

      I tried accessing it in incognito mode and was able to get the verification email sent. Thanks for pointing that out.

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