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Pete417's avatar
Pete417
New member | Level 2
2 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
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Shaz35's avatar
Shaz35
New member | Level 2

Hi everyone

 

I am not receiving the verification email to verify the email I have logged in with. 

I have looked in the spam folders and junk folders, but I am not getting anything. 

This is also affecting me receiving shared folders as I am not getting them either. 

Rogaa's avatar
Rogaa
Helpful | Level 5
6 months ago
Hi Shaz35,

May I know if you have the Dropbox Dekstop App installed in any of your devices and is logged in automatically to your Dropbox account? Or if you have the Dropbox Mobile App installed and logged in on your mobile device? Because you can actually obtain the verification codes in the notification section of the App ( bell icon ) usually located on the top right corner of your account screen just beside your profile picture or name initials. Let me know if this helps . Thank you

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