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Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
2 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
Account Access
emails
Passwords
Security
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Does anything here help?

Mariexshx's avatar
Mariexshx
Explorer | Level 3
7 months ago
Omg I don't know if I confirmed my email. Apparently you can't confirm it afterwards.😟
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey there, Mariexshx, let's jump right into this! 

     

    Just wanted to check in on you, and ask if you're still facing this, or if you managed to resolve it. 

     

    Provided you still couldn't verify your email, can you also try adding no-reply@dropbox.com to your email contacts and then trying again? 

     

    Let me know how it goes.

    • Mariexshx's avatar
      Mariexshx
      Explorer | Level 3
      7 months ago
      I can't access my account because a security code is required, which should be sent to my email address. But I can't find one there. I think I forgot to verify my email address.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hey Mariexshx, I'd like to have a closer look into this, if you don't mind.

         

        Can I send you an email, in order for us to investigate there, since it'd be more account-specific?

         

        Let me know! 

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