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Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
2 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
Account Access
emails
Passwords
Security
ZacharyHarvey's avatar
ZacharyHarvey
Explorer | Level 3

Hello, when I press the button to send a verification email so I can access shared documents, the email never sends. I have added no-reply@dropbox.com, and have tried on multiple days to get the verification email to send but it just never sends, no matter how many times I try. Does anybody know how to fix this?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey ZacharyHarvey, thanks for posting on our Community!

 

Do you have access to the email address linked to your Dropbox account that you need to access? If so, can you check your spam folder, to see if the email went there?

 

Let me know how it goes.

  • ZacharyHarvey's avatar
    ZacharyHarvey
    Explorer | Level 3
    10 months ago

    Hi Megan

     

    I do have access to the email linked to my Dropbox account, I also have checked my spam account and there is no email from Dropbox there.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey PS24 & ZacharyHarvey - would it be OK if we reached out via email to have a further look internally?

       

      In the meantime, have you tried clearing your browser's cache or using another browser to request the verification email? 

      • PS24's avatar
        PS24
        New member | Level 2
        10 months ago

        Yes, please go ahead and send me an email; I'm receiving other emails from Dropbox without issue. I have tried both clearing my cache and requesting it via a different browser; no success.

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