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Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
2 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
Account Access
emails
Passwords
Security
Mariexshx's avatar
Mariexshx
Explorer | Level 3
I didn't receive a security code in my email. What could be wrong? It's definitely the right email.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 months ago

Does anything here help?

  • Mariexshx's avatar
    Mariexshx
    Explorer | Level 3
    7 months ago
    Omg I don't know if I confirmed my email. Apparently you can't confirm it afterwards.😟
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey there, Mariexshx, let's jump right into this! 

       

      Just wanted to check in on you, and ask if you're still facing this, or if you managed to resolve it. 

       

      Provided you still couldn't verify your email, can you also try adding no-reply@dropbox.com to your email contacts and then trying again? 

       

      Let me know how it goes.

      • Mariexshx's avatar
        Mariexshx
        Explorer | Level 3
        7 months ago
        I can't access my account because a security code is required, which should be sent to my email address. But I can't find one there. I think I forgot to verify my email address.

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