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Forum Discussion
Not receiving the 6-digit security code
Hi Dropbox,
Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit email. It is URGENT! Thanks
That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.
- Hannah
Dropbox Staff
Hey Charlie Zhang, sorry to hear about this.
Have you checked your spam folder in case the email ended up there?
If not, you can also add no-reply@dropbox.com to your email contacts and try again.
Let us know how it goes and we'll go from there.
Hi Hannah, Please help me to recover my dropbox account registered with my work email address. I could not receive the 6 digit code email or password reset email. Our IT guy said there is no block for dropbox. Please let me know how to recover my dropbox account? thanks
Hi, I have a dropbox registered in my work email address. I can't receive the 6 digit code and pass word reset email after I changed my pc. Out IT guys said there is no block of dropbox email. I tried everything suggested but can't receive dropbox email. could anyone help me with recovering my account? thanks
- Nancy
Charlie Zhang, since I understand you’ve already tried Hannah’s suggestion above, I recommend logging a ticket with our support team next.
To do this, follow these exact steps and send me your ticket number here after that.
Hi Nancy,
Thanks for the message. Yes, I have tried Hanna's suggestion but still can't receive the 6 digit email or password reset email. I have got the ticket number. Please see below.
Ticket #23683394: Dropbot Support Chat
Please let me know if this is ok. Thanks!
- Merhaba yaa kimse yokmu yetkili kacgundurdur msj atıyorum yardımcı olacak kimse yok. Dropbox um devre disi bırakılmış hotmailime şifre gelmiyor buyuzden dropbox sum acilmiyor
- Jay
Hi Muratmurat, could you clarify exactly what happens when trying to login? Is it Dropbox saying that your account is disabled, or is your email address itself disabled?
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Merhaba Muratmurat, giriş yapmaya çalıştığınızda tam olarak ne olduğunu açıklayabilir misiniz? Dropbox, hesabınızın devre dışı bırakıldığını mı söylüyor yoksa e-posta adresinizin kendisi mi devre dışı bırakıldı?
- Dropbox durmadan aynı şeyleri sorup duruyorsun bana
Hotmailime giriş kodu gelmiyor buyuzden doropbox ma giriş yapamiyorum- Jay
Have you tried checking your spam/junk folder to ensure that the email didn't go there?
Could you try adding no-reply@dropbox.com to your contacts list and try again?
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E-postanın oraya gitmediğinden emin olmak için spam/istenmeyen klasörünüzü kontrol etmeyi denediniz mi?
no-reply@dropbox.com adresini kişi listenize ekleyip tekrar deneyebilir misiniz?
- Hotmailimdeki sama da msj gelmiyor .beni devre disi birakmisiniz
I am not receiving the 6 digit 2 factor code when I try to sign in. I have been trying for over 6 hours to resolve this issue but to no avail. I followed all the suggestions in the FAQ and have double checked my email and there is no problem on my end. They evidently have a problem sending the authorization codes in a timely manner and don't seem to care how disruptive this is to their customers. I can believe how inept this company is, there is no way to get any kind of technical support to resolve issues. I tried the chat but since I can't sign into my paid account it tells me that I don't have access to technical support. I submitted a support ticket, and it said it will take 1 to 2 days for a response. This level of arrogance of disregard for customers is hard to believe. They are quick to collect my payment every month but when it comes to providing customer support they hide behind a digital screen. Does anyone know how to contact Dropbox corporate to try and get a response to the nonexistent customer support? Does anyone at Dropbox even care that their customers are treated this way?
- Nancy
Scanmaster, can you send over the ticket number you should’ve received after submitting your support request?
I’d like to locate it in our system and see if I can leave an internal note for our team to see and further help.
Here it is.
