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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
I couldn't log in to the original account so I made a new one to ask the community.
I formatted my laptop and reinstalled dropbox, I was asked to type in the 6 digit code. I'm not receiving the 6-digit verification code via e-mail. I've tried "Send a new code" several times and tried everything you guys posted on help center(adding no-reply@, checking the spam mailbox etc...). I even asked the e-mail provider to look into this problem, but they said there's nothing wrong with the e-mail account.
Hope you guys can help me please
How bad is this Dropbox. I cannot access my dropbox. Got email, password everything but they are not sending a code to my email so I cannot get in. Cannot contact support, the bot is the most pointless thing and so is all the other questions and options.
I had the same problem (I have several clients and most of them have the same issue).
In some cases, the codes don't arrive to the email. The mailboxes are fine and spam folder it's empty. Mailboxes receives mails from other recipients without any issues... just the Dropbox codes are not being sent.
When I was able to contact support by chat, support fixed it... they did "something" on the backend and codes started to arrive to email addresses.
The problem is in some scenarios we cannot contact support because we cannot login. If we cannot login, the support chat is unavailable!
Alexis G.1Super User
Wow. I have the same issue. I'm not receiving the codes.
I have about 15 Dropbox clients (I'm an Super User and Admin) and experience this type of thing more and more every week. This is really annoying!
Today I just want to log in to check the renewal (happening in a few days) and check the admin console and I cannot log in.
Why is this happening? the mailbox is fine, I can send emails to this mailbox from Hotmail, Gmail, and corporate email and all emails are received in under 5 seconds, so why I don't get the code from Dropbox?Any advice?
- Alexis G.1
I'm trying to login in one of my client's dropbox accounts (I'm an admin) - Dropbox Business.
email accepted,
password accepted.
Now the screen says I need to enter the 6 digit code.
I'm not getting the code.
Resend... no luck...
Already opened a ticket, but any suggestions? This is really annoying and several days ago the same happens with another client. A tech was trying to login into Dropbox to remove one machine from the devices list and the 6-digit code never arrived. I was able to login with the admin account and delete the machine but we see more and more of these issues with our clients. Why Dropbox mails are failing to reach mailboxes? any idea?
BTW, can we add a 2nd 2FA MFA option like google authenticator or MS authenticator to this login process so we don't only relies on email confirmation?
Alexis G.1 Hey I hope we can figure things out.
Yes it's really annoying...and I agree with your authenticator thing. Pretty much necessary I think.
I'm not recieving 6 digit verification code.
I have done all the things, that has been recommended in forum, still nothing.
Also I hit button reset password, and also no email.
- Jay
Dropbox Staff
Hi Sirli, thanks for bringing this to our attention.
Could you clarify what steps you've already taken? Have you added no-reply@dropbox.com to your contacts list and checked your spam folder?
Have you contacted your email service provider to see if they could be restricting emails from the following Dropbox domains?
This will help me to assist further!
Hello Jay,
All steps have been done, no-reply@drop... has been added to contacts. Spam is empty. suupport told that there are no restrictions.My email was deleted and now our support restored my email.
My friend got immediately 6 digit verification code.
I am having the same issue. & would welcome any suggestions.
I have had to create another account with a different email address in order to sign in to access even the community.A client of mine is having similar issues not receiving 6 digit security code or password reset email even after checking junk. Email is [removed per Community Guidelines]
Hi, I'm loged from another account, I can't login on my principal account, I have the password, but I'm not reciving the 6 digit verification on my email, I tried all, already added the no-reply@dropbox.com as a new contact and I still not reciving the email :C
Hi, Thanks for your answer, I already have checked on that folders, and the email is not there :C, I'm not getting the email I don't know why
I am not getting an email for me to put. the 6 digit code after I login.
- Jay
Hi elhdesigner, thanks for bringing this to our attention.
Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again?
Are you writing to us now on the Community from another account?
This will help me to assist further!
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
- Jay
Thanks for the update, I'm glad to hear that you were able to login to your account.
Enjoy the rest of your week!
- Sir, please solve my problem. Sir, I have two Dropbox accounts! One is opening, the other is not opening. There is a problem with the mail ID in it. I remember the password but I do not remember the mail ID of Dropbox.
- Jay
Hi Meraj ansari, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
I have been trying to access my dropbox and have not received any 6 digit access code email.
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem.
Need help, please.
Thanks.
Hi @Megan
Thanks for your prompt answer.
Yes, of course you can sent email.
Thanks.
Nuno
- But now he is asking for security code.
- Walter
Hey Meraj ansari, could you elaborate on the issue you're facing so that we can assist further?
- I have the exact same problem. No emails received. I’m finding it hard that there is no one to actually talk to about any issues.
- Hannah
Sorry to see that you're having this issue, bgbogabi.
Can you check Sam's solution on this thread, to see if the info there helps you?
I am part of a group of people who have been sharing stuff via Dropbox. One of our group set up a Dropbox account about 3 years ago for the group, but about 2 years ago the sharing of stuff was put on hold as the group focussed on other stuff.
We now want to reactivate our Dropbox, but the email she used no longer exists....In an effort to get around this I set up the same email address on my personal Microsoft account, but when I've requested the authentication code it doesn't come through to this replica email address. I've checked Spam and it's not there either.
How can we get back into our Dropbox account? There's a lot of stuff there, and as a group, we are keen to be able to access it and use the Dropbox more actively in the future.
Thanks
- Megan
Hey there, Teddy Boy, how are you today?
First of all, the idea to re-instate the email address was great, and the fact that you can now access it, will help us troubleshoot this.
Have you tried adding the no-reply@dropbox.com email address to your inbox, in order to see if you can receive the email when attempting to sign in again?
Let me know more, and we'll take it from there!
I added the email to contacts, no change
Security code not received
We are in the same boat with [removed per the Dropbox Community Guidelines] except we can still access the email it's just that Dropbox is not generating any email codes. PLEASE HELP US Nancy or Larry or anyone from Dropbox.
- Hannah
Hey helpRootCandles, sorry to hear about this.
Can you please add no-reply@dropbox.com to your email contacts and try again to see if that helps?
If you haven't already, make sure to check your spam folder as well.
Thanks, unfortunately it has not made any difference. The emails with Multifactor Authentication codes for that email address only don't seem to be generated from Dropbox's end despite what the screen states when we go to try to login. They are generated for other emails but not for that one.
- ड्रॉपबॉक्स में मैं अपनी आई डी पासवर्ड डालकर लॉगिन कर रहा हूँ उसके पश्चात मुझे मैसेज शो हो रहा है कि आपकी ई मेल पर कोई कोड भेजा गया है उसे डालें
लेकिन कोई ई मेल नही आ रहा है
कैसे इस समस्या का समाधान किया जा सकता है- Megan
नमस्ते @आशीष सोनी, इसे हमारे ध्यान में लाने के लिए धन्यवाद।
क्या आप यह देखने के लिए अपने इनबॉक्स में no-reply@dropbox.com जोड़ने का प्रयास कर सकते हैं कि दोबारा साइन इन करने का प्रयास करते समय आपको कोड प्राप्त होगा या नहीं?
साथ ही, क्या यह मान लेना सुरक्षित है कि आपके पास अपने ड्रॉपबॉक्स खाते से जुड़े ईमेल पते तक पहुंच है?
मुझे सूचित करते रहें, और हम इसे वहां से ले लेंगे!
पुनश्च: मैंने ऊपर अपने संदेश का एक स्वचालित अनुवाद शामिल किया है, यदि आपको कोई त्रुटि मिले तो उसके लिए क्षमा चाहता हूँ।
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Hi Ashish soni, thanks for bringing this to our attention.
Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again?
Also, is it safe to assume that you have access to the email address linked to your Dropbox account?
Keep me posted, and we'll take it from there!
PS: I've included an automated translation of my message above, apologies for any mistakes you might find.
