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Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Settings
emails
Security
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Arcanita's avatar
Arcanita
Explorer | Level 4

Hi, I'm loged from another account, I can't login on my principal account, I have the password, but I'm not reciving the 6 digit verification on my email, I tried all, already added the no-reply@dropbox.com as a new contact and I still not reciving the email :C

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Arcanita, thanks for bringing this to our attention.

 

Have you checked the junk/spam folder in your inbox to ensure it hasn't gone there by accident?

 

This will help me to assist further!

  • Arcanita's avatar
    Arcanita
    Explorer | Level 4
    2 years ago

    Hi, Thanks for your answer, I already have checked on that folders, and the email is not there :C, I'm not getting the email I don't know why

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Arcanita!

       

      Have you logged any tickets about this with our support team? If yes, please send us your ticket number here.

       

      Otherwise, we can open a ticket for you instead and send it to this email address.

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