We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Not receiving the 6-digit security code
Hi Dropbox,
Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit emai...
That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.
I am not receiving the 6 digit 2 factor code when I try to sign in. I have been trying for over 6 hours to resolve this issue but to no avail. I followed all the suggestions in the FAQ and have double checked my email and there is no problem on my end. They evidently have a problem sending the authorization codes in a timely manner and don't seem to care how disruptive this is to their customers. I can believe how inept this company is, there is no way to get any kind of technical support to resolve issues. I tried the chat but since I can't sign into my paid account it tells me that I don't have access to technical support. I submitted a support ticket, and it said it will take 1 to 2 days for a response. This level of arrogance of disregard for customers is hard to believe. They are quick to collect my payment every month but when it comes to providing customer support they hide behind a digital screen. Does anyone know how to contact Dropbox corporate to try and get a response to the nonexistent customer support? Does anyone at Dropbox even care that their customers are treated this way?
Nancy
Dropbox Staff
Dropbox StaffScanmaster, can you send over the ticket number you should’ve received after submitting your support request?
I’d like to locate it in our system and see if I can leave an internal note for our team to see and further help.
Here it is.
- Nancy
Thanks for that, Scanmaster. I found your ticket and left an internal note. I can see though that one of our support agents has already replied back to you.
Please take some time to review their reply and respond back.
Nancy,
Thanks for the reply. I have reviewed the reply from support, and it was no help. It has now been 24 hours and I still can't access my Dropbox account. I have checked to make sure everything is working properly and there is no problem in my end, I am just not receiving the authorization code. It is unacceptable that it has been this long and no one has reached out directly to me to solve this problem. I pay you every month and in return expect that you will provide the service for which you have been paid for. I also expect that you will provide support for your service when there are problems. You don't provide any way for a customer to access a live agent. I thought that since I have a paid business account, I had access to support but evidently, I have to sign into my account to access support and since I can't sign into my account, I can't access support. Do you see the problem here. I would appreciate it if someone would reach out to me directly so we can resolve this issue.
