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Forum Discussion

Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3
7 months ago

Not receiving the 6-digit security code

Hi  Dropbox,   Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit emai...
Account Access
Security
  • Nancy's avatar
    Nancy
    6 months ago

    That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Have you tried checking your spam/junk folder to ensure that the email didn't go there?

 

Could you try adding no-reply@dropbox.com to your contacts list and try again?

---

E-postanın oraya gitmediğinden emin olmak için spam/istenmeyen klasörünüzü kontrol etmeyi denediniz mi?

 

no-reply@dropbox.com adresini kişi listenize ekleyip tekrar deneyebilir misiniz?

Muratmurat's avatar
Muratmurat
Explorer | Level 3
6 months ago
Hotmailimdeki sama da msj gelmiyor .beni devre disi birakmisiniz
  • Muratmurat's avatar
    Muratmurat
    Explorer | Level 3
    6 months ago
    Hotmail.spamada msj gelmiyor baktım herkese .beni devre disi burakmisiniz
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

       

      You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

       

      From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

      ---

      Bilgi için teşekkürler. Bu konuyu daha ayrıntılı olarak incelemek için doğrudan destek ekibimizle iletişime geçmenizi öneririm.

       

      Bunu, hesabınızda oturum açmadığınızda gizli/özel bir göz atma penceresi açarak ve bu bağlantıya erişerek yapabilirsiniz.

       

      Oradan destekle iletişime geçebilmeniz gerekir. Dropbox'a giriş yapmak için kullandığınız e-posta adresini girdiğinizden emin olun.

      • Muratmurat's avatar
        Muratmurat
        Explorer | Level 3
        6 months ago
        Resmen dalga geçiyoruz

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