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Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3
7 months ago

Not receiving the 6-digit security code

Hi  Dropbox,   Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit emai...
Account Access
Security
  • Nancy's avatar
    Nancy
    6 months ago

    That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3
7 months ago

Hi, I have a dropbox registered in my work email address. I can't receive the 6 digit code and pass word reset email after I changed my pc. Out IT guys said there is no block of dropbox email. I tried everything suggested but can't receive dropbox email. could anyone help me with recovering my account? thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Charlie Zhang, since I understand you’ve already tried Hannah’s suggestion above, I recommend logging a ticket with our support team next. 

     

    To do this, follow these exact steps and send me your ticket number here after that.

    • Charlie Zhang's avatar
      Charlie Zhang
      Explorer | Level 3
      7 months ago

      Hi Nancy,

       

      Thanks for the message. Yes, I have tried Hanna's suggestion but still can't receive the 6 digit email or password reset email. I have got the ticket number. Please see below.

      Ticket #23683394: Dropbot Support Chat

      Please let me know if this is ok. Thanks!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Did you make sure to open a ticket while NOT being signed in to ANY Dropbox account? This is an important step to make sure the ticket will end up in the correct queue.

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