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Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3
7 months ago

Not receiving the 6-digit security code

Hi  Dropbox,   Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit emai...
Account Access
Security
  • Nancy's avatar
    Nancy
    6 months ago

    That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3
7 months ago

Hi Hannah, Please help me to recover my dropbox account registered with my work email address. I could not receive the 6 digit code email or password reset email. Our IT guy said there is no block for dropbox. Please let me know how to recover my dropbox account? thanks

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