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Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3
7 months ago

Not receiving the 6-digit security code

Hi  Dropbox,   Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit emai...
Account Access
Security
  • Nancy's avatar
    Nancy
    6 months ago

    That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3

Hi, I have a dropbox registered in my work email address. I can't receive the 6 digit code and pass word reset email after I changed my pc. Out IT guys said there is no block of dropbox email. I tried everything suggested but can't receive dropbox email. could anyone help me with recovering my account? thanks

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Charlie Zhang, since I understand you’ve already tried Hannah’s suggestion above, I recommend logging a ticket with our support team next. 

 

To do this, follow these exact steps and send me your ticket number here after that.

  • Charlie Zhang's avatar
    Charlie Zhang
    Explorer | Level 3
    7 months ago

    Hi Nancy,

     

    Thanks for the message. Yes, I have tried Hanna's suggestion but still can't receive the 6 digit email or password reset email. I have got the ticket number. Please see below.

    Ticket #23683394: Dropbot Support Chat

    Please let me know if this is ok. Thanks!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Did you make sure to open a ticket while NOT being signed in to ANY Dropbox account? This is an important step to make sure the ticket will end up in the correct queue.

      • Charlie Zhang's avatar
        Charlie Zhang
        Explorer | Level 3
        7 months ago

        Hi Nancy,

        Thanks for reply.

        This is the ticket I received in my email before I asked you guys for help. I can't remember if I was log in or not. Do you want me to get another ticket? 

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