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Pete417's avatar
Pete417
New member | Level 2
2 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
Account Access
emails
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cmaurand's avatar
cmaurand
New member | Level 2

Having the same trouble.  Using a business domain hosted at gmail. no-reply@dropbox.com is in the contacts. The email is not landing in junk mail. We have tried sending the verification email several times.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey cmaurand - sorry to hear you're having issues with this.

 

Could you try another browser to request the verification email and let me know how it goes?

 

If it doesn't arrive in your inbox and/or the junk/spam folder in a reasonable amount of time, please let us know here and we'll reach out via email to investigate further. 

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