We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
2 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
Account Access
emails
Passwords
Security
hxczm's avatar
hxczm
New member | Level 2

I cannot receive the verification email. I've checked the spam folder and added the no-reply@dropbox.com to my contact account.

Please help me with this issue.

 

Sincerely,

Hodge

maher1982's avatar
maher1982
Icon for Super User rankSuper User
10 months ago

Hello, Are you sure that the email address associated with your Dropbox account is correct?

 

If it's correct, I suggest contacting your email service provider to troubleshoot further, as some email services have filters that may block certain emails.

or you can reach out to the Dropbox Support  team directly for assistance and open a ticket with them.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!