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Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
2 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
Account Access
emails
Passwords
Security
Mariexshx's avatar
Mariexshx
Explorer | Level 3
7 months ago
I didn't receive a security code in my email. What could be wrong? It's definitely the right email.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 months ago

    Does anything here help?

    • Mariexshx's avatar
      Mariexshx
      Explorer | Level 3
      7 months ago
      Omg I don't know if I confirmed my email. Apparently you can't confirm it afterwards.😟
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hey there, Mariexshx, let's jump right into this! 

         

        Just wanted to check in on you, and ask if you're still facing this, or if you managed to resolve it. 

         

        Provided you still couldn't verify your email, can you also try adding no-reply@dropbox.com to your email contacts and then trying again? 

         

        Let me know how it goes.

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