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Forum Discussion
Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days.
Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:
Reconnecting to the internet. This may take a moment.
- No VPN
- No Firewall
- Home Network
- Fully updated Dropbox
The thing that is baffling is that :
- If you Quit and restart Dropbox it works immediately but if you restart the computer the issue appears again
- If you wait for a long time Dropbox eventually connects and syncs. But it takes a long time
- On the same computer, about a week ago, Dropbox was syncing instantly after reboot.
I have tried already reinstalling and deleting the cache folder.
Is this a known issue that's going on at the moment>
Many thanks
Hi everyone,
Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.
As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.
Thank you!
So its June now, and I am wondering if this ever got fixed because it is now plaguing me and my Macbook pro. I have tried quitting and restarting Dropbox, I have tried restarting my computer, I have tried resting my modem. I'm using Dropbox 203.3.4712 It seems to only be a problem on this computer (OS Sonoma 14.5, plenty of harddrive space) that I can tell. I have a Dropbox for Teams for my work as well as a Dropbox Essentials personally. Thoughts? Do I need to uninstall and reinstall? How much of a drag is that going to be?
- Nancy
Dropbox Staff
MothraNOVA, 203.3.4712 is a beta (experimental) version of the Dropbox app, so I’d suggest switching to the stable one first to see if the issue persists.
To do this, please disable early releases from this page and then download the latest app version from this link.
Let me know if that helps.
Nancy, I believe you may be the cats' pajamas because I think that worked. Thank you so much.
It's not working for me either.
Absolutely, positively NOT solved!
Still no solution? I recomendet Dropbox to a new customer. I said onedrive sucks and dropbox is the solution. No i can't sign on and they want to beginn to work tomorrow. How hard can it be to sign in? Please do something
Dropbox, can we get a tentative timeline for this issue to be resolved?
Same issue here but only on one of my computers:
MacBook Air M3 -> Sonoma 14.4.1 -> DB v 197.4.7571 (AFFECTED)Mac Mini M2 Pro -> Sonoma 14.4.1 -> DB v 197.4.7571 (NOT AFFECTED)
Hello all. We have a company Dropbox shared with some users. When we connect in the company we first have to login in our private network to gain acesso to the internet. Some users dont have any problems but on other the desktop app to sync stays stuck. And they have to restart the pc to work again. When they restart as they already made the login in the firewall they have direct acess to the internet and the aplication works fine. This seems to happen in the latest app. We do not have this problem before. Is there any way of solve this problem? Is there anyway of delay the start up of the app?
Thank you in advance,
Hello
First of all thank you for your fast response. The program is on the white list.
This problem only appear recently and with computers with Win 11. Has Dropbox made any updates recently that can change the old behavior? The app even when receives internet connection is not able to syncing until we restart windows.
Hello. I recently purchased a Mac (MacBook Air 13 M3) and installed Dropbox. I set it to start automatically when the system boots up by selecting "Start Dropbox on system startup." Consequently, Dropbox launches when I power on the device. However, it only displays a message saying, "Reconnecting to the internet. This may take a moment.," without syncing. This issue persists even when the internet environment changes. Sometimes, closing the app and reopening it resolves the syncing issue, but not always.
- Megan
Hi YS11, I hope you're doing well!
Can you please let me know the app's exact status and version as shown in your menu bar?
Also, could you try unlinking and relinking your account through the app's preferences? Maybe that will do the trick.
Keep me posted, and we'll take it from there!
I tried to fix the problem by unlinking and relinking my account through the app's preferences, but the issue still persists. The app works occasionally after starting, but it fails to function properly in other cases. The version of my Dropbox app is v.197.4.7571.
Many thanks.
There's a workaround I'm doing currently. Basically you create a shortcut that waits 10 seconds, opens app. Then you choose to add it to the dock. Locate the shortcut app and add it to your login items. That way you get a 10 second delay and it will connect since everything Dropbox depends on is established already.
I get the exact same issue, running latest on everything. Can't you put a second delay or something so that dropbox starts trying to sync once the wifi has managed to connect or something?
I have the same issue on my Mac.
Installed Dropbox on MAC (running Sonoma 14.4) , it keeps trying to connect to internet and never succeeds.
Disabled Auto-detect of Proxy (there is no proxy involved).
What else could be the issue? Does not look like the MAC firewall is blocking it, since I tried both, that is disabling MAC Firewall
and allowing all incoming connections for Dropbox app when MAC firewall is enabled.
In any case the installation/design should be seamless (should connect over standard port, should not require special settings, work normally like other etc) since other apps (Gcloud/Onedrive and other softwares) are
running just fine.
Any solution/suggestion for this?
Thanks,
Shirish.
- Hannah
Hey shirish75, thanks for bringing this to our attention.
Do you seem to be having the issue described on this thread or is it different on your end?
Keep me posted.
Thanks Hannah. Yes , its the same problem.
I have tried quitting and relaunching the Dropbox, restarting the dropbox, does not help.
The thread mentions users tried several different options but none works sure way.
Is there any assured way which will fix the problem? I am fine moving to older builds/releases as well if that help solves the problem.
Thanks,
Shirish.
Exactly the same issue here.
Mac OS 12.5.
1. When I start the laptop, Dropbox keeps trying to reconnect to the internet.
2. Quit from the app.
3. Restart the app.
4. Then it works.
This is very inconvenient. Pls fix it.
Same Problem here on Mac OS 12.7.4
Very frustrating...
Need a fix.
