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Forum Discussion
Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: Reconnecting to ...
Hi everyone,
Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.
As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.
Thank you!
So its June now, and I am wondering if this ever got fixed because it is now plaguing me and my Macbook pro. I have tried quitting and restarting Dropbox, I have tried restarting my computer, I have tried resting my modem. I'm using Dropbox 203.3.4712 It seems to only be a problem on this computer (OS Sonoma 14.5, plenty of harddrive space) that I can tell. I have a Dropbox for Teams for my work as well as a Dropbox Essentials personally. Thoughts? Do I need to uninstall and reinstall? How much of a drag is that going to be?
- Nancy
Dropbox Staff
MothraNOVA, 203.3.4712 is a beta (experimental) version of the Dropbox app, so I’d suggest switching to the stable one first to see if the issue persists.
To do this, please disable early releases from this page and then download the latest app version from this link.
Let me know if that helps.
Nancy, I believe you may be the cats' pajamas because I think that worked. Thank you so much.
Well I spoke too soon. Swapping out the beta version of dropbox for the more stable one fixed the "reconnecting to the internet" issue but now I am stuck on indexing 520 files, and uploading over 1000 and downloading 1600 (sometimes this number fluxuates but it doesn't seem to steadily go DOWN and has told me it will take 2 days for the last almost 2 weeks--since I first started to have this issue) since I thought i solved the problem. And while it seems new files etc are syncing from my computer (like docs) to the cloud, I can't access any of the folders and files that I used to have living "offline" as well as online. I am not able to force a download of a photo for example, which used to actually live native on my harddrive in my personal dropbox folder. I honestly don't know how this got so fudged up but I am stumped. It is causing trouble syncing on all my other computers as well.
