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Forum Discussion
Dropbox for windows says "reconnecting to internet"
Starting today, when I boot up my machine, Dropbox for Windows says "reconnecting to internet" indefinitely, although my machine is connected to the internet and the connection speed is good. How can I fix this?
Dave
- Jay
Dropbox Staff
Hi Dave_Rado, thanks for posting today!
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
This will help me to assist further!
I confirm the same for myself.
if the Internet does not appear in the system immediately, then Dropbox does not connect to the account, although the Internet is available (later).
in my case, the network card is initialized with a delay.
in this situation, you will have to close Dropbox and start it again (when the Internet is available) so that Dropbox can connect.
all other programs, such as the browser, quickly respond to the advent of the Internet.same experience with me, but with macbook
- Hannah
Hey everyone, thanks for bringing this to our attention.
Have any of you tried to do a more advanced reinstall of the Dropbox app, to see if that helps?
Hannah,
Like the others on the thread I have had the same problem for quite a while. I performed the advanced reinstall using the instruction in the link and after following Rodper321's instructions for replicating the problem, unfortunately the advanced reinstall did not fix the problem. Dropbox connected to the internet and performed a sync after the app was reinstalled but after disabling/enabling the network connection and relaunching Dropbox I get the "Reconnecting to the Internet" message. Windows 10 Pro/22H2 Dropbox app version 195.4.4995
- Jay
Hi AndyG-KS, as you're still experiencing this issue, could you try contacting the support team directly for them to investigate further?
Jay and Hannah,
I am having the same issue. Advance reinstall did not solve the problem. Has dropbox found a fix for this? Windows 10 droppbox version 195.4.4995. Thanks.
Any solutions to this yet?
Same issue here, Windows 10, nothing changed w/ Firewall, etc, no VPN and Dropbox is stuck on "reconnectiong to the internet" every time I turn my cpu on even though I have internet.
