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Forum Discussion

KobusMe's avatar
KobusMe
Explorer | Level 3
2 years ago

No internet connection

Dropbox states that I have no internetconnection ..... BUT I have.

 

HELP (im not a computerwizzard)

 

10 times reinstall

Virusscanner disabelled

Windows

HPdesktop

 

Desktop
Error Messages
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey KobusMe, thanks for reaching out to the Dropbox Community today.

     

    Do you perhaps have any security programs, like an antivirus, VPN, firewall, proxy, etc. on your computer, that could potentially be blocking the Dropbox app?

     

    If so, can you temporarily disable them, to see if that helps?

     

    Keep me posted.

    • KobusMe's avatar
      KobusMe
      Explorer | Level 3
      2 years ago
      I already tried this. I tried all solutions from the website. I couldn't find any solution that does work 😞
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi KobusMe, are you connected to a work network or your home internet connection?

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