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Forum Discussion

KobusMe's avatar
KobusMe
Explorer | Level 3
2 years ago

No internet connection

Dropbox states that I have no internetconnection ..... BUT I have.   HELP (im not a computerwizzard)   10 times reinstall Virusscanner disabelled Windows HPdesktop  
Desktop
Error Messages
  • Jay's avatar
    Jay
    2 years ago

    When you reinstalled the app, did you perform an advanced reinstallation of the app, or a basic reinstall from the site?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey KobusMe, thanks for reaching out to the Dropbox Community today.

 

Do you perhaps have any security programs, like an antivirus, VPN, firewall, proxy, etc. on your computer, that could potentially be blocking the Dropbox app?

 

If so, can you temporarily disable them, to see if that helps?

 

Keep me posted.

  • KobusMe's avatar
    KobusMe
    Explorer | Level 3
    2 years ago
    I already tried this. I tried all solutions from the website. I couldn't find any solution that does work 😞
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi KobusMe, are you connected to a work network or your home internet connection?

      • KobusMe's avatar
        KobusMe
        Explorer | Level 3
        2 years ago
        My home internet

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