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Forum Discussion

Domscillator's avatar
Domscillator
Helpful | Level 6
9 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
Desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

FBarros's avatar
FBarros
Explorer | Level 4

Hello all. We have a company Dropbox shared with some users. When we connect in the company we first have to login in our private network to gain acesso to the internet. Some users dont have any problems but on other the desktop app to sync stays stuck. And they have to restart the pc to work again. When they restart as they already made the login in the firewall they have direct acess to the internet and the aplication works fine. This seems to happen in the latest app. We do not have this problem before. Is there any way of solve this problem? Is there anyway of delay the start up of the app? 

Thank you in advance,

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey FBarros, thanks for bringing this to our attention.

 

If the firewall in question is blocking the Dropbox app, have you tried whitelisting Dropbox on the firewall settings or removing it from its black list?

 

You can see more about that here.

 

Let me know how it goes!

  • FBarros's avatar
    FBarros
    Explorer | Level 4
    7 months ago

    Hello 

     

    First of all thank you for your fast response. The program is on the white list. 

    This problem only appear recently and with computers with Win 11. Has Dropbox made any updates recently that can change the old behavior? The app even when receives internet connection is not able to syncing until we restart windows.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Thanks for the update, FBarros.

       

      Can you let us know, or even better, send us a screenshot of the exact error you're getting?

       

      Also, which version of the app are you using?

       

      You can see that by hovering over the Dropbox icon in your system tray.

      • FBarros's avatar
        FBarros
        Explorer | Level 4
        7 months ago

        Good morning 

         

        The app only says trying to reconnect, please view attachment. 

        Version also in attachment. 

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