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Forum Discussion

Domscillator's avatar
Domscillator
Helpful | Level 6
9 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
Desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

csong12's avatar
csong12
New member | Level 2

Dropbox, can we get a tentative timeline for this issue to be resolved? 

Nightbridge's avatar
Nightbridge
New member | Level 2
7 months ago

Same issue here but only on one of my computers:

MacBook Air M3 -> Sonoma 14.4.1 -> DB v 197.4.7571 (AFFECTED)

Mac Mini M2 Pro  -> Sonoma 14.4.1 -> DB v 197.4.7571 (NOT AFFECTED)

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi all,

     

    Our team is actively working on this. You can follow the status here.

     

    Thanks for your patience once again.

    Sam

    • UnhappyUser1's avatar
      UnhappyUser1
      Helpful | Level 5
      7 months ago

      Thank you Sam DBX for posting the status link.   It shows the issue being investigated on Apr 24. Am I reading correctly that it took an entire month since this issue was first reported by Domscillator before the DB team even began investigating?  In any event, we're relieved that this problem which has impacted so many for so long is finally getting attention.

      • UUGG's avatar
        UUGG
        Explorer | Level 3
        7 months ago
        Same issue for me (Windows 11) since a few weeks ago after many years without any problems. Needless to say that I've already tried all the possible solutions listed in this thread.
        DB team really not so quick in addressing and more important *fixing* the issue : (

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