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Forum Discussion

Domscillator's avatar
Domscillator
Helpful | Level 6
9 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
Desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey FBarros, thanks for bringing this to our attention.

 

If the firewall in question is blocking the Dropbox app, have you tried whitelisting Dropbox on the firewall settings or removing it from its black list?

 

You can see more about that here.

 

Let me know how it goes!

FBarros's avatar
FBarros
Explorer | Level 4
7 months ago

Hello 

 

First of all thank you for your fast response. The program is on the white list. 

This problem only appear recently and with computers with Win 11. Has Dropbox made any updates recently that can change the old behavior? The app even when receives internet connection is not able to syncing until we restart windows.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Thanks for the update, FBarros.

     

    Can you let us know, or even better, send us a screenshot of the exact error you're getting?

     

    Also, which version of the app are you using?

     

    You can see that by hovering over the Dropbox icon in your system tray.

    • FBarros's avatar
      FBarros
      Explorer | Level 4
      7 months ago

      Good morning 

       

      The app only says trying to reconnect, please view attachment. 

      Version also in attachment. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Thanks for the screenshots, FBarros, they've really clarified the issue.

         

        This is actually an issue that our developers are aware of and are working on a solution.

         

        I moved you to the relevant thread, so you'll get an update, when the team has one.

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