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Domscillator's avatar
Domscillator
Helpful | Level 6
9 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
Desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

YS11's avatar
YS11
Explorer | Level 4
7 months ago

Hello. I recently purchased a Mac (MacBook Air 13 M3) and installed Dropbox. I set it to start automatically when the system boots up by selecting "Start Dropbox on system startup." Consequently, Dropbox launches when I power on the device. However, it only displays a message saying, "Reconnecting to the internet. This may take a moment.," without syncing. This issue persists even when the internet environment changes. Sometimes, closing the app and reopening it resolves the syncing issue, but not always.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi YS11, I hope you're doing well!

     

    Can you please let me know the app's exact status and version as shown in your menu bar?

     

    Also, could you try unlinking and relinking your account through the app's preferences? Maybe that will do the trick.

     

    Keep me posted, and we'll take it from there!

    • YS11's avatar
      YS11
      Explorer | Level 4
      7 months ago

      I tried to fix the problem by unlinking and relinking my account through the app's preferences, but the issue still persists. The app works occasionally after starting, but it fails to function properly in other cases. The version of my Dropbox app is v.197.4.7571.

      Many thanks. 

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hey YS11, thanks for the heads up! 

         

        Is it possible that you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains, which could be affecting how the app behaves? 

         

        If I were you, I'd also try uninstalling, and then re-installing the app. 

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