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Forum Discussion
How to cancel a Dropbox Plus subscription
HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, please help!
thanks.
Hey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
- Walter
Dropbox Staff
Hey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
i subscribe the plus plans on website through visa, but not seeing "cancel plans" on account page, nor do i found subscription in app (apple id
- Mark
Super User II
How did you actually upgrade?
You'll only be able to downgrade via the Dropbox site if you upgraded via the Dropbox site.
If it was via iTunes or a re-seller you need to contact them direct.
I do not know what Plan I have nor how I purchased it ,so none of these options are helpful to me . I know I have paid $99 every July 1 through PAYPAL and have not use it for at least 3 years I do not need the program as am satisfied with only the free basic plan. My PAYPAL Transaction ID # for July 1 ,2017 was
- Walter
Hey ddbr6 - sorry to hear about this cumbersome situation.
From what I understand you are on the annual Dropbox Plus plan. You can take a look here to double check this if you like as well. The other way to see this would be to go to your account's billing tab.
I have already found your existing ticket in our system and I nudged the agent handling it in order to speed things up. They will get back to you with an update on your case.
If there's anything else I can help with from my end, please let me know.
- I cannot cancel my subscription. I used a credit card not apple pay or google pay. Help me please
- Walter
Hey there soliddesigns - thanks for letting us know about this and sorry to hear that.
As I would like to help in any possible way with this, I located your existing support ticket and I provided you with an update there. Check your inbox when you get the chance for my email.
Thanks for using Dropbox and have a great day!
Much simpler to use the chat facility. Quick and efficent service, took literally two minutes, and I didn't have to do anything fancy (or at all really)!
Why do Dropbox make it so difficult to cancel a subscription, it is such poor service and comes across quite sneaky. I signed up to Professional on your website and now have been charged because I can't see any cancel button where it's supposed to be. Can someone help please??
- I‘m also having difficulties to cancel a dropbox trial. I can’t find any option. I pay it through ios.
I had the same trouble. i cancelled on my computer but then was billed. nothing showed in playstore for a subscription. then i check my phone playstore and sure enough the subsrciption was on my phone. So it appeared on my phone but not the computer. I cancelled using my phone.
Best to look at all your devices. why this happens only playstore could tell.
As I said before, I no longer have access to the email account my Dropbox was linked to. I need to cancel the account as I have been charged $99. Please help. If there are actually people involved in this process, please contact me at [personal information removed for security purposes]. Thank you.
- Walter
Sorry to hear about this chikki53!
In this case, I would advise to log a ticket with our team, explaining this so as to get further assistance with your account specific inquiry. You can let me know the ticket ID so I can get on it if you like when you do :wink:
If there's anything I can help with from my end, please let me know. Thanks!
PS: I removed your phone number from your last post for your own safety.
- Cancel my subscription and renewals
- Walter
Hey there Bschally - how are you today?
Since I understand you're having trouble cancelling your subscription, I have reached out to you directly via email to help with this. Reply to my email and we'll take it from there.
Have a lovely day ahead and talk to you via email.
Please cancel my subscription with immediate effect. Thank you for your assistance
- Walter
Hey there Rowanpp227 - how are you today?
Sorry to hear you're having issues with cancelling your subscription - let me help with that. I have created a support ticket on your behalf to work on this together. Check your email's inbox ( associated with your forum's profile) for my email and we'll take it from there.
Thanks in advance for your response and have a great day ahead!
I have cancelled the payments with my bank and hope that this is enough to cancel
- Walter
Hey there huldachen - nice to hear this was resolved after all for you!
Rowanpp227 - You can see if you're on an upgraded account on your account's plan tab ( this way you'll be able to determine if you are on a basic free plan or the Plus one). If you need more assistance with this, refer to the email you received from me.
I hope this helps and have a lovely day ahead.
Gelieve onmiddellijk mijn abonnement stop te zetten a.u.b.
- Mark
- Wish to cancel
- MarkYou need to follow the already given instructions and downgrade via www.dropbox.com/downgrade. Nobody here (on a community based forum) can do that for you,
Mark wrote:
You need to follow the already given instructions and downgrade via www.dropbox.com/downgrade. Nobody here (on a community based forum) can do that for you,
Thank you for pointing in the right direction, bless you all, matter closed
Hello,
I managed to cancel the test period the last day on the 8th of September.
But I wanted to backup my Dropbox data since my Dropbox was overfull, and I restarted a new test period on the 9th. Then surprise, I was credited on Paypal...
I didn't manage to cancel the account pro business.
How could I do to be reimbursed? Someone could help me?
Thanks a lot!
Best wishes.
94K60559U8896315R. I only wish to Cancel The subscription and not be charged again. I tried to cancel it last year in July as to get refund,but it was too complicated and it still is. Please Cancel it for me instead of taking me down a rabbit hole .
Thank you