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Forum Discussion
How to cancel a Dropbox Plus subscription
HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, please help!
thanks.
Hey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
I have tried to follow your instructions on how to cancel my plan. There is no "cancel plan" button in my plan tab. I haven't been able to contact anyone to cancel my subscription and this is ridiculous. Just cancel my plan. I am going to do a chargeback. You guys make it so easy to sign up and so hard to cancel... funny how that works.
- Walter
Dropbox Staff
If there's no such button, is it possible that you're on a basic plan ( the one that comes for free) under the account you're currently logged in then rachelstevefl?
What does your accoun's tab report at the moment?
Hi Walter, thank you for getting back to me. There is no accounts tab, in my login. my email address is [personal information removed for security purposes] that is what the account is under. However, I am getting charged $10/mo. I did cancel a subscription over a year ago that I had, maybe it was under a different email (different account) try [personal information removed for security purposes]. Either way, I just want all of it cancelled. I don't want to be charged one more month. I have donated way too much money to dropbox with unwelcomed monthly fees and I have not been using your company for years. Please cancel before I go NUTS! Thanks for your help.
- Hello, I have the same problem, I tried so many hours and days, contact with the Dropbox Customer support: KEN, I have still no way out.I tried this steps:How do I cancel a Dropbox Plus subscription on the Google Play Store?
- Open the the Google Play Store app on your phone or tablet, and be sure you're signed in with the same account you used when you installed the Dropbox mobile app.
- Click Account.
- Click Subscriptions.
- Find the listing for Dropbox, and click Cancel.
I selected my PLAY STORE app on my cell phone, then the menu list then I selected ACCOUNT, then...I see no Subscription...or CANCEL ☹️- Walter
Sorry to hear about this Lydia29 - I'll try to help as much as I can.
It's true that we won't be able to help further than this with cancelling a subscription you purchased through Google's Play Store since your billing information and therefore your subscription is administered by them, not us.
Having said that and as I'd like to have a look into this to see what could be going wrong, could you please send me a screenshot of the last screen you get (i.e. the page you get when clicking on ACCOUNT)?
Thanks in advance for your patience and cooperation so far Lydia - I appreciate it.
- Walter
Hi to you too kulwinderdhanoa - may I help somehow?
Hi Dropbox, I cancelled my subscription 2 months ago and I am still getting charged. Can you help with this please? Thanks.
- Walter
Hey there 1111111aaaaa - I've just sent you an email to your Dropbox associated email address so we can work on this together (thus creating a ticket for you with ID: 8768485).
Thanks in advance for your response!
please cancell my drop box and refund amy money
- Walter
Hi mcshamester; how are you today?
As billing and account specific inquiries are best handled through our ticketing system, I'd suggest you logged a ticket with our team so we can assist further:
https://www.dropbox.com/support
You can let me know the ticket's ID here if you like so I can locate it on our system and get on it asap.
In the meantime, feel free to take a look at the following Help Center articles too:
- https://help.dropbox.com/accounts-billing/payments-billing/refund
- https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription
Let me know if you have any questions.
Hi Walter, good day, My name is Sergio. A few days ago I loaded into my system a trial version of Dropbox Plus that is supposed to expire later this month (october, 2019). I want to cancel it because it was mentioned that in case of not doing so, I would be charged my credit card, but I have tried for hours to cancel it but I can't find a way to do it. I have read the previous comments of the users regarding these issues of application of charges and try some links that are mentioned but I can´t and I hope you to help me with this situation (do not apply a charge). I don't want it and I want to cancel. I will really appreciate your support.
Thank you and regards.
- Quiero cancelar suscripción de DropBox ya que me están cobrando y no lo uso
- Walter
Hi all; thanks for joining the discussion here and sorry to hear about the issues you've been experiencing with or while cancelling your subscription with us.
For everyone that's still having troubles with this, I'd suggest trying an incognito window without logging into any account to contact our support team for further assistance.
From there, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you.
I hope this gets resolved for you soon!
