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Forum Discussion
How to cancel a Dropbox Plus subscription
HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
Hey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
Walter
Dropbox Staff
Dropbox StaffIf there's no such button, is it possible that you're on a basic plan ( the one that comes for free) under the account you're currently logged in then rachelstevefl?
What does your accoun's tab report at the moment?
Hi Walter, thank you for getting back to me. There is no accounts tab, in my login. my email address is [personal information removed for security purposes] that is what the account is under. However, I am getting charged $10/mo. I did cancel a subscription over a year ago that I had, maybe it was under a different email (different account) try [personal information removed for security purposes]. Either way, I just want all of it cancelled. I don't want to be charged one more month. I have donated way too much money to dropbox with unwelcomed monthly fees and I have not been using your company for years. Please cancel before I go NUTS! Thanks for your help.
- Walter
Thanks for the speedy response rachelstevefl - most appreciated.
Note that I have removed your personal information from your post for security reasons - please refrain from sharing such information on a public Forum in the future (this is for your own privacy).
As per your inquiry now, since I will be needing all of my tools to look into it, I've found your existing ticket on our system and replied to you there. Check your inbox for my email so we can have this resolved asap.
Thank you!
