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Forum Discussion
Can I become a team admin, if the current admin has left? I want to pay for the team plan.
Folks. as it turns out I've been uploading to a clients shared Dropbox and they stopped paying for the account. I just caught it after 3 years. The ADMIN is gone and Im only a support admin. How do I pay for it and become the admin? The old person is long gone and no one from the company is answering me. If anything how can I just move all my images to a new Dropbox? Thank you for any help y'all can give me. Walter
- Nancy
Dropbox Staff
Hey Waltersmithphoto! Thanks for posting on the forum today.
From what you mention, I understand that the account is still on a paid plan and it hasn’t been downgraded yet. Correct?
To make sure we’ve checked everything, can you go to your Admin Console > Members tab and check if there’s any other user who’s a team admin? If there is, they can make you a team admin as well (with these steps). After that, you can go ahead and pay for the plan with your payment details.
Otherwise, you can create a separate Dropbox account (under a different email address), upgrade it to the plan that best suits your needs and transfer your files there by either sharing them between your two Dropbox accounts or downloading them from the original account and uploading them to the new one.
Let me know if that helps.
