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Forum Discussion
How to cancel a Dropbox Plus subscription
HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
Hey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
Walter
Dropbox Staff
Dropbox StaffHi mcshamester; how are you today?
As billing and account specific inquiries are best handled through our ticketing system, I'd suggest you logged a ticket with our team so we can assist further:
https://www.dropbox.com/support
You can let me know the ticket's ID here if you like so I can locate it on our system and get on it asap.
In the meantime, feel free to take a look at the following Help Center articles too:
- https://help.dropbox.com/accounts-billing/payments-billing/refund
- https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription
Let me know if you have any questions.
Hi Walter, good day, My name is Sergio. A few days ago I loaded into my system a trial version of Dropbox Plus that is supposed to expire later this month (october, 2019). I want to cancel it because it was mentioned that in case of not doing so, I would be charged my credit card, but I have tried for hours to cancel it but I can't find a way to do it. I have read the previous comments of the users regarding these issues of application of charges and try some links that are mentioned but I can´t and I hope you to help me with this situation (do not apply a charge). I don't want it and I want to cancel. I will really appreciate your support.
Thank you and regards.
- Walter
Good day to you too and welcome to our Community Sergio!
Could you let me know what your account's plan tab is reporting at the moment?
If you see that you're on the Basic plan, then you've successfully cancelled your trial and no charges will apply.
If you see that you're on a Plus Trial, follow the guide in the following Help Center article:
https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile
In case you have issues with this, please let me know Secadi72!
PS: You can ask for account specific assistance from our team directly too if needed:
