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Forum Discussion
How to cancel a Dropbox Plus subscription
HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
Hey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
Why do Dropbox make it so difficult to cancel a subscription, it is such poor service and comes across quite sneaky. I signed up to Professional on your website and now have been charged because I can't see any cancel button where it's supposed to be. Can someone help please??
- Rich
Super User II
- I‘m also having difficulties to cancel a dropbox trial. I can’t find any option. I pay it through ios.
I want to cancel my subscription--I had used the free Dropbox off and on through the years (mostly off) and thought the subscription would be useful and (impulsively) paid for the year up front ($199 or so) with my credit card. Now I need to cancel but the instructions send me in circles and I don't see a way to cancel. I have emailed support a few times but I don't get any reply. I don't have anything in the Dropbox (free or upgraded), and I don't even really know what level I was paying for at this point. I just want the charge off my credit card. Is there a person to talk with anywhere? Thanks.
I had the same trouble. i cancelled on my computer but then was billed. nothing showed in playstore for a subscription. then i check my phone playstore and sure enough the subsrciption was on my phone. So it appeared on my phone but not the computer. I cancelled using my phone.
Best to look at all your devices. why this happens only playstore could tell.
