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vamps503's avatar
vamps503
New member | Level 2
7 years ago

How to cancel a Dropbox Plus subscription

HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
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  • Walter's avatar
    Walter
    7 years ago

    Hey vamps503 - welcome to our Forum and thanks for posting your question here!

    Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.

    If that is the case, please review the following articles for more information and clear guidance on this:

    1. If the purchase was made through Apple's app store review this page or...

    2. If it was made through Google's play store, see this page. 

    If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find. 

    Thank you. 

Rowanpp227's avatar
Rowanpp227
New member | Level 2

Please cancel my subscription with immediate effect. Thank you for your assistance

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there Rowanpp227 - how are you today?

 

Sorry to hear you're having issues with cancelling your subscription - let me help with that. I have created a support ticket on your behalf to work on this together. Check your email's inbox ( associated with your forum's profile) for my email and we'll take it from there. 

 

Thanks in advance for your response and have a great day ahead!

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