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Forum Discussion
How to cancel a Dropbox Plus subscription
HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
Hey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
i subscribe the plus plans on website through visa, but not seeing "cancel plans" on account page, nor do i found subscription in app (apple id
Mark
Super User II
Super User IIHow did you actually upgrade?
You'll only be able to downgrade via the Dropbox site if you upgraded via the Dropbox site.
If it was via iTunes or a re-seller you need to contact them direct.
You'll only be able to downgrade via the Dropbox site if you upgraded via the Dropbox site.
If it was via iTunes or a re-seller you need to contact them direct.
