We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

vamps503's avatar
vamps503
New member | Level 2
7 years ago

How to cancel a Dropbox Plus subscription

HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
cancellations
Dropbox Plus
Error Messages
FAQ
Plans
Web
  • Walter's avatar
    Walter
    7 years ago

    Hey vamps503 - welcome to our Forum and thanks for posting your question here!

    Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.

    If that is the case, please review the following articles for more information and clear guidance on this:

    1. If the purchase was made through Apple's app store review this page or...

    2. If it was made through Google's play store, see this page. 

    If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find. 

    Thank you. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
You need to follow the already given instructions and downgrade via www.dropbox.com/downgrade. Nobody here (on a community based forum) can do that for you,
anonymous's avatar
anonymous
7 years ago
Mark wrote:
You need to follow the already given instructions and downgrade via www.dropbox.com/downgrade. Nobody here (on a community based forum) can do that for you,


Thank you for pointing in the right direction, bless you all, matter closed

                                                                

  • Frenchstarter's avatar
    Frenchstarter
    Explorer | Level 3
    7 years ago

    Hello again,

    I tried your link for downgrading but it didn't work.

    My case is special. I canceled the test period on the 8th of September.

    Since my Dropbox was overfull and I was afraid to loose all my data, I started a new test period tonigt on the 9th. Then bad surprise, I credited on my Paypal account for the business pro account :(

    Could I be reimbursed? If yes, how should I do?

    Thanks for your great help. Best regards.

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey there Frenchstarter - sorry for the tardy response. Are you still having issues with this?

      • Rob_Cash's avatar
        Rob_Cash
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Good news is that you won't lose any data. Even if you are over your quota (2GB for basic vs 2TB for Professional) we won't do anything to your data. You do lose the ability to sync data to PC, showcases, and other features that Basic doesn't include, but we won't do anything to your data. 

        Also, as a side note, we only allow one trial per customer, which is likely why the attempt to start another trial resulted in a charge.  

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions