We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

vamps503's avatar
vamps503
New member | Level 2
7 years ago

How to cancel a Dropbox Plus subscription

HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
cancellations
Dropbox Plus
Error Messages
FAQ
Plans
Web
  • Walter's avatar
    Walter
    7 years ago

    Hey vamps503 - welcome to our Forum and thanks for posting your question here!

    Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.

    If that is the case, please review the following articles for more information and clear guidance on this:

    1. If the purchase was made through Apple's app store review this page or...

    2. If it was made through Google's play store, see this page. 

    If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find. 

    Thank you. 

Rowanpp227's avatar
Rowanpp227
New member | Level 2

I have cancelled the payments with my bank and hope that this is enough to cancel

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there huldachen - nice to hear this was resolved after all for you!

Rowanpp227 - You can see if you're on an upgraded account on your account's plan tab ( this way you'll be able to determine if you are on a basic free plan or the Plus one). If you need more assistance with this, refer to the email you received from me. 

 

I hope this helps and have a lovely day ahead. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions