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vamps503's avatar
vamps503
New member | Level 2
7 years ago

How to cancel a Dropbox Plus subscription

HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
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  • Walter's avatar
    Walter
    7 years ago

    Hey vamps503 - welcome to our Forum and thanks for posting your question here!

    Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.

    If that is the case, please review the following articles for more information and clear guidance on this:

    1. If the purchase was made through Apple's app store review this page or...

    2. If it was made through Google's play store, see this page. 

    If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find. 

    Thank you. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey vamps503 - welcome to our Forum and thanks for posting your question here!

Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.

If that is the case, please review the following articles for more information and clear guidance on this:

1. If the purchase was made through Apple's app store review this page or...

2. If it was made through Google's play store, see this page. 

If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find. 

Thank you. 

soliddesigns's avatar
soliddesigns
New member | Level 2
7 years ago
I cannot cancel my subscription. I used a credit card not apple pay or google pay. Help me please
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there soliddesigns - thanks for letting us know about this and sorry to hear that. 

     

    As I would like to help in any possible way with this, I located your existing support ticket and I provided you with an update there. Check your inbox when you get the chance for my email.

     

    Thanks for using Dropbox and have a great day! 

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