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Forum Discussion
cannot click dropbox icon on taskbar
Since updating to latest Window 11 (version: 22H2, OS build: 25227.1000), Dropbox icon at Taskbar cannot click.
I tried unstall & re-install the desktop app but it still cannot click.
Show as below screenshot.
The problem is now fixed with Windows 11 Insider Preview (10.0.22623.1028). Thanks for your support and follow-up.
I am having the same issue with dropbox desktop icon on windows 11 since 25 October,
tried to reinstall in many ways, even formatted my external driver, when I restart my pc the icon still doesn't open the setting menu,
tried to delete environmental variables ,but didn't find anything related to dropbox or taskbar icons ),
I really wish this problem to be solved quickly, I am a insentive dropbox user since 2020, it is so helpful that I can't work witout it...
thanks a million
Hannah I have deactivated beta releases and continue without open the menu. Probably is some windows change on lastest version that make the dropbox incompatible.
- Hannah
Dropbox Staff
Thanks for the update, Bruno.
Can both you and Tiffanycrea confirm if nothing happens, no matter if you left-click, right-click or ctrl-click on the Dropbox icon?
- Redownload the 159.4 version and the taskbar icon still shows no reaction, no matter how I click or touch the icon
- Walter
Hi Cyber2022, sorry to hear about this.
It seems that you're running a beta version of our desktop app. Could you see if you get any different results on our latest stable version?
You can download and install it from this page. Just make sure to toggle off the 'early releases' from your account's settings online first.
Let me know how it goes.
I got the same problem after install the windows insider build 25227, i have tried the stable and beta versions of dropbox and not work.
To pause dropbox i need to kill on task manager and re-open to sync.
- Hannah
Hey BrunoCarvalho, I see that in the screenshot the other user posted above, there's a "Moving Dropbox" message, when they hover over the Dropbox icon.
Are you getting the same message? If not, what do you see when you hover over it?
- Hannah
Thanks Tiffany! Since there's a new version of the app out now, can you please try that and let me know if there's a difference?
hello, no difference on Dropbox 160.4.4696.
-Lj
Same issue here
Windows 11 insider 22H2Beta and stable version icon does not work at all
Same issue here. I tried turning off beta releases with no change to the problem as well. I am running Windows Insider Beta channel version of Windows.
I am having the same problem. My laptop is running 25231.1000 dev channel and my desktop just started the same problem, it is on beta channel running 22623.875. I have also reinstalled both stable versions and beta versions of dropbox and no fix.
I am running the latest insider build of Windows 11 and Drobox version 159.4.5870. I am having the same problem. Files are syncing in the background. But neither left or right clicking the icon in the system tray will work to bring up the settings.
- Jay
HI everyone, do you happen to have any second monitors attached to your devices, or any custom resolution or DPI settings on your devices?
- For me, the problem is happening on a Dell XPS 15 with the 4K single display. I believe that Windows 11 has always defaulted to to 250% in settings.
- Jay
Hi David M.293, as a test, could you temporarily reduce the size to 100% to see if this helps load the app?
I have a Dell desktop Inspiron 3880 on beta channel and a Dell laptop Inspiron 5502 on dev channel. I am also showing the red badge with a 1 and Dropbox version 161.3.4836.
I have not been able to get the system tray dropbox icon to work for several days. For some unknown reason it started to work again on my laptop. It is version 161.3.4890 Beta version. So I found the download by searching dropbox version 161.3.4890, uninstalled dropbox on my desktop and then installed this beta version and it worked. Don't know how long it will last, think the real problem is with the windows 11 updates. Give it a try.
I have a 2nd monitor attached. It is via the HDMI port.
Is there any update from Dropbox side on this? This is a major inconvenience I would like to rectify ASAP. Thanks,
All good here running Insider Beta Channel release.
Max B.Hello everyone,
Thanks for reporting this! We've looked into the issue and we believe this was a regression/bug in recent Windows Insider builds. We've reported the issue to Microsoft. It seems like they might be aware of it already, as some of you are seeing improvement through updates. Regardless, we're working on a fix to bypass the issue.
I have Windows 11 Beta channel, and my Dropbox icon in the tray has frozen, not responding to either left-click or right-click. I restarted Windows and reinstalled Dropbox, but it had no impact. The app itself is working and syncing, but the pop-up menu cannot be invoked, which makes it very difficult to work with. I don't think a Windows update has been pushed recently, and this has happened in the past 24h or so. Other icons, including Dropbox Capture, seem to be working as usual.
- Megan
Hi danchitnis, welcome to our Community!
Odd behavior indeed. I would like for you to hover your mouse over your Dropbox icon, next to your WiFi, and let me know what the status and version of the app is.
Let's check if you're using the stable, or beta version of our app. If you notice the same thing happening, can you send me a few screenshots too?
Thanks a bunch!
Hello, Please see the attached screenshot.
