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Forum Discussion

Cyber2022's avatar
Cyber2022
New member | Level 2
3 years ago

cannot click dropbox icon on taskbar

Since updating to latest Window 11 (version:  22H2, OS build: 25227.1000), Dropbox icon at Taskbar cannot click. I tried unstall & re-install the desktop app but it still cannot click. Show as belo...
Desktop
Dropbox Plus
Error Messages
Windows
  • danchitnis's avatar
    danchitnis
    2 years ago

    The problem is now fixed with Windows 11 Insider Preview (10.0.22623.1028). Thanks for your support and follow-up.

danchitnis's avatar
danchitnis
Helpful | Level 6
2 years ago

I have Windows 11 Beta channel, and my Dropbox icon in the tray has frozen, not responding to either left-click or right-click. I restarted Windows and reinstalled Dropbox, but it had no impact. The app itself is working and syncing, but the pop-up menu cannot be invoked, which makes it very difficult to work with. I don't think a Windows update has been pushed recently, and this has happened in the past 24h or so. Other icons, including Dropbox Capture, seem to be working as usual. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi danchitnis, welcome to our Community! 

     

    Odd behavior indeed. I would like for you to hover your mouse over your Dropbox icon, next to your WiFi, and let me know what the status and version of the app is. 

     

    Let's check if you're using the stable, or beta version of our app. If you notice the same thing happening, can you send me a few screenshots too?

     

    Thanks a bunch!

    • danchitnis's avatar
      danchitnis
      Helpful | Level 6
      2 years ago

      Hello, Please see the attached screenshot.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi danchitnis, what happens if you press down Ctrl and then click on the icon? Does that work, by any chance? 

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