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Forum Discussion
cannot click dropbox icon on taskbar
Since updating to latest Window 11 (version: 22H2, OS build: 25227.1000), Dropbox icon at Taskbar cannot click. I tried unstall & re-install the desktop app but it still cannot click. Show as belo...
The problem is now fixed with Windows 11 Insider Preview (10.0.22623.1028). Thanks for your support and follow-up.
Jay
Dropbox Staff
Dropbox StaffHI everyone, do you happen to have any second monitors attached to your devices, or any custom resolution or DPI settings on your devices?
For me, the problem is happening on a Dell XPS 15 with the 4K single display. I believe that Windows 11 has always defaulted to to 250% in settings.
- Jay
Hi David M.293, as a test, could you temporarily reduce the size to 100% to see if this helps load the app?
I brought the size down to 100% and even rebooted. That did not fix it.
- No the problem remains weather there is an external screen or not;
I always checked in the display settings to try if it makes a difference when I change the scale to 100%, even in registry, I set logpixels to 96.
The icon still won't open.
It seems to be a difficult bug on windows 11 version.
One weeks ago everything was fine. I have this issue that I cannot access preferences in Windows 11
I have the dropbox icon in the taskbar, and I believe the version is 159.4.5870
When I hover on the icon, I just see the word "Dropbox"
If I left-click, it opens a folder with the Dropbox synced files
If I ctrl-left-click, it opens a folder with the Dropbox synced files
Right click does not present any menu either
I read the old thread on this issue and don't see a fix there
As background, although I had uninstalled Dropbox, it was still in my path, and I wanted to fix that
I wanted to follow this: https://www.dropboxforum.com/t5/Delete-edit-and-organize/How-To-Remove-The-DropBox-from-the-path-In-C-Drive/td-p/463639
I downloaded and ran the installer, and Dropbox synced a bunch of stuff (which I didn't actually want) and once complete, I cannot get the preferences menu.
- Hannah
Hey Blaine Z., thanks for letting us know about this.
We've just released a new stable version of the Dropbox app. Can you please update yours, to see if that helps?
