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Forum Discussion

Cyber2022's avatar
Cyber2022
New member | Level 2
3 years ago

cannot click dropbox icon on taskbar

Since updating to latest Window 11 (version:  22H2, OS build: 25227.1000), Dropbox icon at Taskbar cannot click. I tried unstall & re-install the desktop app but it still cannot click. Show as belo...
Desktop
Dropbox Plus
Error Messages
Windows
  • danchitnis's avatar
    danchitnis
    2 years ago

    The problem is now fixed with Windows 11 Insider Preview (10.0.22623.1028). Thanks for your support and follow-up.

BrunoCarvalho's avatar
BrunoCarvalho
Helpful | Level 5

I got the same problem after install the windows insider build 25227, i have tried the stable and beta versions of dropbox and not work.

To pause dropbox i need to kill on task manager and re-open to sync.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey BrunoCarvalho, I see that in the screenshot the other user posted above, there's a "Moving Dropbox" message, when they hover over the Dropbox icon.

 

Are you getting the same message? If not, what do you see when you hover over it?

  • BrunoCarvalho's avatar
    BrunoCarvalho
    Helpful | Level 5
    3 years ago

    @Hannah when i hover into dropbox icon i can see the status, but doesnt open the menu.

      

    Updated, syncing and sending 2 files.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the update, Bruno.

       

      Can you please turn off "early releases" in your account settings and reinstall the app, to go back to the stable version and let me know if you see the same status, after the installation is finished?

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