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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
This whole affair is getting even more strange. I really start to doubt these business-decisions they make.
I made peace with the idea that i have to request every week 10 TB. I can do this even automated, no problem.
Now today Dropbox (Boris) answered me i will only get additional 10 TB capacity next week when i reach this capacity need.
Soooooo the solution for this is now to fill up random bytes on it, i suppose.This is the effect of your policies. This is what you want?
I can do this. No problem. But i really don't want to. I like this service actually and i want it to succeed but you are basically forcing the people to do this.
You should fire the person who had these wonderful ideas.
Edit: I want to emphasize that i am not a user who has 1000TB of stuff stored. I am still in the low two-digit-TB-area.
I’ve been dealing with this same issue for over a week now. I bought the service on July 3rd, and told sales that I was transferring 78TB, and was told that would be no issue.
The automated storage increases stopped working on July 11th at 38TB, so I reached out to support and Mia mentioned that “Dropbox engineers are aware of an issue currently with that option and are working on a solution.”
I’ve specifically asked for a timeline and they replied with “it is not possible to know the exact date.”
They have offered a free month of my subscription as well as a full refund, but I am just looking for answers.
UPDATE 7/22/23: I have requested to proceed with the full refund as offered and have instead went with Box.com’s Business Plus plan.UPDATE 7/26/23: I had to call Dropbox support because the agent that was handling my issue via email (Mia) said they had escalated my issue instead of processing my request for a refund as offered. I believe they are overwhelmed and losing money with the amount of growth they've seen from the amount of gdrive migrations, hence the limiting policies set forth. It does not justify it, and it is wrong to do to customers. I will not be using Dropbox ever again and will actively deter anyone else from using them as well. I am glad that my time dealing with this shady company has now concluded.
Hello
i have a businens advance account
I've been talking to support since yesterday, and they keep telling me that they can't give me more space until the end of the month, because they had an increase in requests because of I don't know what with Google drive
I realized that there is a problem, no communication was made, I found out myself because the account frozeI got a reply from Violet from Advance service, telling me that I can also withdraw the account and get a refund
That doesn't seem like the right way to handle my situation to me.
The ticket and the number: 22520559
can someone please help me?
I don't need an apology, I need help
thank you
we got the same response. offer to cancel and get refunded for the whole year which is big bucks. i mean, if that shows anything about their own confidence in the product we better watch out!
- Refund but they'll cancel the account. They promise you can still access the data....
But they already broke their promise once to a paying customer.... How good is their "word" to a cancelled account?
Hello , same problem on my side , this morning I asked for the addition of 15to but all is blocked at 1to , according the words of the assistance , dropbox is working on a possible improvement (i hope to benefit the customer ) clearly 12 to / year it is not possible
- We're all in the same boat. And you (and ALL of us) ARE DEFINITELY owed an apology. Not the idiocy of their support team with fake western names.
Dropbox has violated our trust. I don't believe they will bring back "as much as you need" ever again.
If there's a competitive service that has the same feature set, I'll jump ship.
Hello community,
I have been a Dropbox user for the past 2+ years. Initially I had the family plan. Now I decided to upgrade the service to Advanced edition as suggested by Dropbox support team.
Before I purchased, I mentioned to Dropbox that I needed about 80TB indefinitely for the lifetime of membership(NOT 80TB/year). I was told Dropbox will increase the storage as I use. Based on it, I went ahead to purchase the Advanced plan with 5 user licenses. 3 weeks later as I was uploading the files to my team, I was notified the storage is full and need to contact Dropbox to increase it!! When contacted the support, I was told I have to wait until Sept 18th 2023 to add just 1TB. In addition I was also told only 1TB/month allowed!!
I purchased Dropbox advanced based on dropbox support teams information. I told them what exactly needed before the purchase. And after the purchase I spent tons of time setting up the Dropbox, Teaching my team how to use, Upgraded my backend so the data is current and accurate to Dropbox, Uploaded about 25TB content over 2 weeks, also upgraded the internet to support faster upload and downloads; Only to know, they won't give me anymore space!!
I tried to reach out to the CEO of Dropbox, via FaceBook messenger, Email and LinkedIn. But there is no response what so ever!! Their support has no escalation to resolve a matter!! No matter how many times you tried to explain your issue, each time I get exact scripted message as a reply!!
I feel, lost, betrayed and facing challenges financially and mentally to find answers and to run my business!!
So, are you guys facing the same issue recently? What would you guys do? I am seeking help to rectify this issue! Thank you!
- Unfortunately, the Dropbox Advanced plan with *as much storage as needed* is no longer offered, it had been changed to a minimum of a 3 user account with 5TB/each giving the team 15TB total to use. You can purchase additonal data as needed on that plan. The only other provider left with unlimited data is Box.com , but due to each plans seperate data limits, you would have to setup rclone and use chunker. Or, if your installing the client on each users PC, you would have to pick a plan that has a high enough single storage limit for your biggest files. Once the app is installed on the clients PC's, it essentially works the same as DB.
Dear Dropbox Team,
I would like to express my deep disappointment with the new policy that limits my storage space on Dropbox. As a photographer, I have been a devoted user of your service specifically because of the unlimited storage space it offered. This feature allowed me to securely archive all of my job records while ensuring easy accessibility at any given time.
Furthermore, I rely on this ample storage capacity to efficiently collaborate with my team by sharing large image files, facilitating our dynamic workflow. Over the years, we have accumulated a substantial number of files on Dropbox, making it impractical to migrate everything elsewhere at this juncture.
In addition to being loyal Dropbox users, we recently upgraded to a Dropbox Business account, primarily due to the appeal of the unlimited storage plan. It's worth noting that the monthly cost of this subscription is already quite expensive for our team.
The recent adjustment in the storage limit while maintaining the same pricing structure has raised concerns. It appears to penalize dedicated users like us, who have not engaged in any unfair or inappropriate use of your system, as you have mentioned as the main reason for this policy change.
I urge you to consider a more equitable approach, where restrictions are applied selectively to those who misuse the service, rather than affecting the entire user base. This would be a fairer and more respectful way to address any issues while honoring the loyalty and trust of genuine, long-standing clients like myself.
I look forward to hearing your response and hope that we can find a solution that better aligns with the needs and expectations of your dedicated users.
Sincerely,
Alexandre
I am so incredible disappointed in DB and this is likely the beginning of the end. So many advanced users being FORCED to bail with two weeks notice? Totally unfair as our account is totally locked down because we don't have enough space.
I even had a phone convo with DB support and they ENSURED me we on Nov 1st our account would reflect what was actually being used. But no, that is not the case. I am only allowed 55TB on an "unlimited" plan.
NAS here we come. Excited to #dropthebox and start fresh with local data storage.
Dropbox this is absurd - I am a loyal customer for many years - on the top package!
15TB's is simply not enough for my video business. Who ever thought it would be enough is simply out of touch with reality.
So I can add space huh? In Australia you want to charge me a ridiculous $15.40 per month for each extra TB? I have just shy of 30TB's in my account, which was previously included in my 'all the space I need ' plan. So that means to get the same service I already had - I would now have to spend AU$231 per month. That is $100 more than I currently pay per month for the first 15TB!!!! HOW ABSURD!!!
As you have it setup now I would be better off having 2 business accounts than adding storage? Whoever came up with this needs to be fired. I just don't understand why you are treating us so poorly. Is it that you want actual us pro users to go away and find someone else? Why not just have a reasonable expansion pricing?
To clarify - Previously AU$130 = unlimited storage - We used 30TB's
Under the new regime, the cost for the same amount fo storage would be AU$135 + AU$231 = AU$366 per month.
So the same service is now 3 TIMES THE COST!
And that is only to house our existing data with no scope for future expansion.
How can you possibly justify this?
- I hear ya. Same here. I have 27TB’s.
My recommendation is to switch to Mega. It’s still under $100US
I have the same problem. :((
Yesterday i chat with support to request for 10TB and they said they are unable to add due to technical issue and they said they will get back to me ASAP with the ticket opened. Today moments ago, I received an update on the ticket saying issue solved and i got my 10TB storage. Maybe you guys can try to follow up on your pending ticket, who knows good news might come in?
Same problem.
After request they transfer this request to the tech team and they only give us 10TB of space.
They only said having tech problems and will soon solve it...
Today we started the week as it ended: "Dropbox engineers are aware of the problem and are working on a solution".
No info or other details regarding this issue and when it will solved. It is going on since 29th of June for us. We have our Dropbox full and we can't even sync a small file and the automated backup of our workstations failed this morning.
I'm currently thinking that this is not an issue but a new Dropbox policy. If this is the case than it would be very unfair to not tell the truth to customers.
I would like to mention that we're currently paying for "As much space as needed".
I think we owe an official explanation from Dropbox support on what's going on.
I believe that it is necessary to report "false advertising" as the problem has always been present since my arrival here. and here unlimited space does not seem to exist.
2 weeks ago I have subscribed for the Dropbox Advanced as was sold the lie of "as much storage as you need". Initially it was going up nicely and my 100TB was migrating nicely. The last week it seems I hit a hard cap and support told me that they are allowed to assign only 10TB/week. While I was not happy, I understood that it was a temporary measure and came to terms with it. Today I went in to chat to Support for the weekly quota and was told that now it is only 1TB/month. I mean, rather than improving things are going for the worse. Anyways it is looking more and more like a ripoff company with a ripoff product
- Mark
Super User II
Being honest here Collection-of-Letters Dropbox support dont seem to know what they are doing as every person who messages is being told something else.
It may be worth trying again and see what happens.
We have just been hit with the same problem.
We were at over 90% utilisation of approximately 200TB.
We have in the past had storage added in 20, 30 and 50TB increments (from memory) and it has never been a problem. I never hit a hard limit in my previous experience on adding storage. The team was always super cool and helpful.
We signed up to the ‘advanced plan’ years ago for ‘as much storage as you need’, and although I found it disappointing I need to continue to ask permission to get access to that storage, it wasn’t a big deal and I understand why they do that.
At this stage, I need to upload about 30TB in the near term, and expect to upload as much as 100TB by end of year. So I asked for 100TB. I asked for what I reasonably expect to use from my ‘as much storage as you need’ plan.
All of a sudden, I got the ‘we are giving you 1TB’ and ‘see our policy’ which states the request needs to be reasonable.
Well, Dropbox have raised their prices, we’ve increased our team numbers on this plan, and I pay for ‘as much as I need’. I *need* about 100TB to cover us for the next six months of uploads. I’ve currently got a 200TB storage space at ~90% utilisation following the ‘1TB’ they ‘gave us’ (we pay for it) this morning.
You can’t sell ‘as much storage as you need’ and then silently introduce policies to support staff and tell them they can no longer honour the advertised offering and expect us to accept that.
This is the kind of thing that loses customers. I get that we use what many will consider a lot of space, but that’s why we pay for a lot of space (‘as much as you need’), because we … need it.
I hope the Dropbox team re-think this new policy. At first I thought it may have been a mistake until I saw this post. It appears it is not a mistake at all. Very disappointing, and if not resolved we will need to switch to another provider using object storage, and/or do internal site-to-site replication, which is viable, but very, very disappointing. If Dropbox is no longer going to honour their advertised products to long term customers, when everything used to be totally cool, I’ll be sure to be letting others I’ve referred to dropbox know about this, and will be certainly looking to jump ship for our storage needs.
Dear Dropbox staff: Read and treat this seriously! Please pass this along to the appropriate department for handling. Thank you.
TLDR: Due to Google Workspace enforcing storage limits; users are migrating hundreds of TB of encrypted data (movies, TV) for use on their Plex servers (they mount and stream data from Dropbox with a tool called Rclone, so they don't have to pay the high cost of storing locally. Link to the tool: https://rclone.org/) . They then sell access to these Plex servers for a monthly paid subscription. This is considered a breach of Dropbox's AUP and these accounts should be banned.
Summary: Google Workspace was not enforcing storage limits and was being abused by people uploading hundreds of TB (even PB) of encrypted data (so they can't even de-duplicate the data) to Google Drive.
Google at the start of March 2023 decided to put a halt to this and is now enforcing storage limits. Users are now looking for a new unlimited cloud storage options. Enter Dropbox. You can see people discussing and pooling together for Dropbox Advanced this on this forum: https://forum.rclone.org/t/dropbox-unlimited-plan-looking-for-other-persons and here: https://forum.rclone.org/t/unlimited-alternatives-to-google-drive-what-are-the-options
This is where the huge influx of data is coming from per your notice:
We are currently seeing unexpected growth across Dropbox Advanced, and as a result are currently only able to grant 1 TB per month per team.
If your team needs more than 1 TB per month, you can purchase a space pack from https://www.dropbox.com/plansWe understand this may be frustrating and are working to resolve this for our customers.
This is a temporary measure we have put in place due to unexpected growth across Dropbox Advanced. We do not yet have an estimate as to when we will be able to grant larger quota increases.
How to solve this: Easily. You are looking for Dropbox Advanced accounts created in March 2023 or after and have 3 users only (usually) and tons of data taken up by encrypted files (basically gibberish). Some accounts may have been created early than March 2023, but still fit the criteria of using TONS of data.
Please investigate this and close the accounts abusing the service Dropbox provides. Thank you.
Sorry to say your fix doesnt actually solve it, There are many companys out there that use linux servers so use apps like rclone to connect to cloud back up servers, considering last I check dropbox dont have a linux alternative, also like my company who uses server that are linux based, Projects injest through it and back up to the cloud.
Your "easy fix" as you call it doesnt take everything into consideration and mass banning everyone on a claim without actual proof, would see dropbox sued into the next century.
Its not as easy as you think it is to stop the abuse by hoarders that have moved over to DB.
Also for someone who claims not to be doing things, you certainly know alot about it, where to look and such, I didnt even know half of that.
Yes Dropbox needs to do something but what I actually dont know. Investigate Account Sharing/Selling defaintly, but finding those that are selling Plex Accounts, going to be hard as by what I have heard Plex themselves have spent years trying to find a way.- Please read the AUP: https://www.dropbox.com/acceptable_useuse the Services to back up, or as infrastructure for, your own cloud services;P.S. No reputable company is using Dropbox to backup data. It is against their AUP. They would use real backup services for that. Blackblaze B2, etc. You are most likely the cause of this problem too.
Sir, you are creating conspiracy theories here.
In a lot of countries you are _obliged_ to store data encrypted. It is not only from interest for video-pirates, but for companies that do architectural and mechanical design, modelling, video-editing and so on. It is a very unwise allegation you are formulating that everyone encrypting their files does bad.
It is for security. Of customer data and sensitive project data.
Also you should ask _why_ people are encrypting their data. Simply because dropbox is scanning the files for copyright-infringement.
If they would not do this, but they are obliged by law to do this unfortunately, then people would not encrypt because it creates overhead to encrypt. And then you could deduplicate on filesystem-side of Dropbox. If you want to be angry at someone, be angry at the lawmakers and rights-holders that are after people that digitize their DVD-collections instead of caring for real criminality in the streets and be angry at Dropbox that is making contracts with people and not fulfilling it, - not be angry at people that use their storage they bought _as advertised_ by Dropbox in an absolutely legitimate manner.
@Shamrock22
You know WHY they are encrypting; to avoid copyright infringement of scanned files. 😆 That provides me all I need to know.
Like I said, any REAL company would not be using Dropbox as a BACKUP. They would USE REAL BACKUP SERVICES. Dropbox is to SHARE files.
And conspiracies? You can see people discussing and using Dropbox for mass uploading files and mounting Dropbox with Rclone at the forum links I provided in my OP. 🤣
Some people might be like that. But there are also those like me. Who hade GSuite Business with unlimited storage, where forced by Google to move to Workspace with "as much storage as you need" and who all of a sudden got limited. I'm a consultant and a one person company. I store nightly backups of my computers and servers in the cloud as well as project and customer data. Customer data which makes me want to encrypt anything I upload.
I'm looking into moving to Dropbox Advance now because of this and would fall under you blanketed description of people. All while being a legitimate users and business owner who are in need of a new home for my data since I simply don't trust Google and their way of changing the rules all the time any more.then you shouldn't select Dropbox as your service provider. - doing it even faster than google. 😉
btw.: Business Advanced is still being falsely advertised with "As much space as needed, once purchased" on my side.
