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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
Hello
i have a businens advance account
I've been talking to support since yesterday, and they keep telling me that they can't give me more space until the end of the month, because they had an increase in requests because of I don't know what with Google drive
I realized that there is a problem, no communication was made, I found out myself because the account froze
I got a reply from Violet from Advance service, telling me that I can also withdraw the account and get a refund
That doesn't seem like the right way to handle my situation to me.
The ticket and the number: 22520559
can someone please help me?
I don't need an apology, I need help
thank you
we got the same response. offer to cancel and get refunded for the whole year which is big bucks. i mean, if that shows anything about their own confidence in the product we better watch out!
- Refund but they'll cancel the account. They promise you can still access the data....
But they already broke their promise once to a paying customer.... How good is their "word" to a cancelled account?I'm not sure there will be a backtrack from them unfortunately, but at least remove this 1to limit because it's absurd
Hello , same problem on my side , this morning I asked for the addition of 15to but all is blocked at 1to , according the words of the assistance , dropbox is working on a possible improvement (i hope to benefit the customer ) clearly 12 to / year it is not possible
- We're all in the same boat. And you (and ALL of us) ARE DEFINITELY owed an apology. Not the idiocy of their support team with fake western names.
Dropbox has violated our trust. I don't believe they will bring back "as much as you need" ever again.
If there's a competitive service that has the same feature set, I'll jump ship. - no update and solutions so far…
ultimate solution seems to be to cancel all services with dropbox - this keeps being suggested by the poor support agents.
only hope could really be to sue dropbox for all their lies, still this won't be a short term solution for our current issues... - you could still buy "as much space as needed, once purchased." as of today as a customer.Right now Sync.com seems to be the only alternative "unlimited" solution - problem is they aren't as integrated as Dropbox or Google Drive - and I'm not technically competent to figure out how to get that service to talk to my servers.
Sync, box.com, most of the alternative are along the same lines as Dropbox. Can they really handle unlimited? They're not Amazon, Google, IBM who have the infrastructure, so makes me nervous they could pull the same stunt.
