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Our Dropbox team has gone over-quota and I can't permanently delete my files.
My Client (Call it Client Gamma) has a Dropbox Standard Account of 5 TB. Only we 2 are the members of this account. Client Gamma is the admin. When I log In to Dropbox I get 2 Folders. My Personal Folder (Call it FOLDER ALPHA) and the Folder that my client uploads files to (Call it FOLDER Gamma). Now I have other clients(Call it Client Beta) as well. And Clients Beta have invited me to their Dropbox account. These client's folder (Folder Beta) appear inside my FOLDER ALPHA. So these folders should be independent from my main client's folder (independent from Client Gamma). > PROBLEM 1: Now Client Gamma's Account Storage is Full. I proceed to upload files to my other client's folder (Folder Beta). Their accounts are not full. But I get Dropbox is full error. > Problem 2: Hoping to create space, I decide to go to the deleted files section where my old files are rotting because I can't permanently delete them. The files I had in the FOLDER ALPHA are mine. The admin (Folder Gamma) doesn't even have access to Folder Alpha(My folder). But I can't permanently delete my own files unless I have permission from Client Gamma? I am really confused. Someone explain to me what is happening and how to solve this?
Member of Dropbox team account keeps getting a message that she's out of space
Hi, we have a shared Dropbox with 60TB. We have not set a limit for the members. One of the members computer is on it's last legs and she is trying to upload her files to Dropbox. She keeps getting a message saying she has insufficient space to do this. Can anyone help? Does she need to upload in smaller bunches?
No additional space on Business Advanced
Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere. We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious. I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
My Dropbox Business account shows a quota discrepancy and I'm not getting help.
In May 2022, I moved my 60TB of important data to Dropbox, believing their promise of unlimited storage. This decision came after rumors that Google might end their unlimited storage option. Transitioning to Dropbox was challenging; I even had to change how files were named because of Dropbox's limitations. After some effort, I finally got all my data uploaded. However, my relief was short-lived. By November 2023, Dropbox announced the end of their unlimited storage plans. Despite this change, I decided to stay because the service still seemed valuable. But soon, I faced a serious issue. My account showed conflicting information: one part said I was using 93TB of my 109TB limit, which was fine, but another claimed I was using 130TB, which made no sense and blocked me from uploading more files. This discrepancy stemmed from an old upload that I had cancelled and deleted. When I contacted Dropbox support for help, they were initially responsive. They discovered the cause of the error but then became less helpful. Despite my repeated attempts to resolve the problem, all I received were automated responses and one particularly confusing email that claimed the issue was resolved when it clearly wasn't. It's been two months since I first reached out for help, and I'm still stuck. I'm paying for a service I can't fully use because of a mistake on their end that they haven't fixed. My experience has shown me that Dropbox might not be a reliable place to store my data anymore. They seem unable to manage serious issues effectively. This story is a warning to others who rely on cloud storage: the service is only as good as the support behind it. We need to be able to trust these services not just to store our data but also to help us when things go wrong. Dropbox haven't fixed the issue yet. I hope this story pushes them to resolve the problem and take better care of their customers.
Will our team keep its existing quota upon renewal, after Dropbox dropped unlimited for Advanced?
Hello, I currently integrate a business team of 4. We used to have, as many did also, the unlimited option which is now gone. I have been on Dropbox for so long so my current amount of files (myself only) is over 100TB. I think at least one people from the team will drop out as this unlimited to limited change was a deal breaker (I am even myself considering other options to be completely honest). I am however wondering and wanting to know if upon renewal and if remaining as a business account and since we are only allowed 3TB-5TB (depending in business plus or not) what will happen to the 95TB remaining already in my account? Will it be deleted? And what do they sort as deletable or not? Can anyone give me any input on this? Or what you think I should do in this case scenario? Thank you.
