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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
Hello community,
I have been a Dropbox user for the past 2+ years. Initially I had the family plan. Now I decided to upgrade the service to Advanced edition as suggested by Dropbox support team.
Before I purchased, I mentioned to Dropbox that I needed about 80TB indefinitely for the lifetime of membership(NOT 80TB/year). I was told Dropbox will increase the storage as I use. Based on it, I went ahead to purchase the Advanced plan with 5 user licenses. 3 weeks later as I was uploading the files to my team, I was notified the storage is full and need to contact Dropbox to increase it!! When contacted the support, I was told I have to wait until Sept 18th 2023 to add just 1TB. In addition I was also told only 1TB/month allowed!!
I purchased Dropbox advanced based on dropbox support teams information. I told them what exactly needed before the purchase. And after the purchase I spent tons of time setting up the Dropbox, Teaching my team how to use, Upgraded my backend so the data is current and accurate to Dropbox, Uploaded about 25TB content over 2 weeks, also upgraded the internet to support faster upload and downloads; Only to know, they won't give me anymore space!!
I tried to reach out to the CEO of Dropbox, via FaceBook messenger, Email and LinkedIn. But there is no response what so ever!! Their support has no escalation to resolve a matter!! No matter how many times you tried to explain your issue, each time I get exact scripted message as a reply!!
I feel, lost, betrayed and facing challenges financially and mentally to find answers and to run my business!!
So, are you guys facing the same issue recently? What would you guys do? I am seeking help to rectify this issue! Thank you!
- Unfortunately, the Dropbox Advanced plan with *as much storage as needed* is no longer offered, it had been changed to a minimum of a 3 user account with 5TB/each giving the team 15TB total to use. You can purchase additonal data as needed on that plan. The only other provider left with unlimited data is Box.com , but due to each plans seperate data limits, you would have to setup rclone and use chunker. Or, if your installing the client on each users PC, you would have to pick a plan that has a high enough single storage limit for your biggest files. Once the app is installed on the clients PC's, it essentially works the same as DB.
cgi_ltd hello , be careful the speed with box.com is very bad, I don't know if it comes from rclone and chunker, but people are starting to complain, the upload speed is much better on dropbox
What happens if someone who has more than 35 TB/license brings the usage to under that limit. For e.g. if someone has 500 TB of data with 3 users but they delete 400 TB of that. Now there is only 100 TB left which is under the 35x3 = 105TB of limit. Even though the account is provisioned for 500TB will they be able to keep 100TB for 5 years at the current price?
