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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
2 weeks ago I have subscribed for the Dropbox Advanced as was sold the lie of "as much storage as you need". Initially it was going up nicely and my 100TB was migrating nicely. The last week it seems I hit a hard cap and support told me that they are allowed to assign only 10TB/week. While I was not happy, I understood that it was a temporary measure and came to terms with it. Today I went in to chat to Support for the weekly quota and was told that now it is only 1TB/month. I mean, rather than improving things are going for the worse. Anyways it is looking more and more like a ripoff company with a ripoff product
- Mark
Super User II
Being honest here Collection-of-Letters Dropbox support dont seem to know what they are doing as every person who messages is being told something else.
It may be worth trying again and see what happens.
We have just been hit with the same problem.
We were at over 90% utilisation of approximately 200TB.
We have in the past had storage added in 20, 30 and 50TB increments (from memory) and it has never been a problem. I never hit a hard limit in my previous experience on adding storage. The team was always super cool and helpful.
We signed up to the ‘advanced plan’ years ago for ‘as much storage as you need’, and although I found it disappointing I need to continue to ask permission to get access to that storage, it wasn’t a big deal and I understand why they do that.
At this stage, I need to upload about 30TB in the near term, and expect to upload as much as 100TB by end of year. So I asked for 100TB. I asked for what I reasonably expect to use from my ‘as much storage as you need’ plan.
All of a sudden, I got the ‘we are giving you 1TB’ and ‘see our policy’ which states the request needs to be reasonable.
Well, Dropbox have raised their prices, we’ve increased our team numbers on this plan, and I pay for ‘as much as I need’. I *need* about 100TB to cover us for the next six months of uploads. I’ve currently got a 200TB storage space at ~90% utilisation following the ‘1TB’ they ‘gave us’ (we pay for it) this morning.
You can’t sell ‘as much storage as you need’ and then silently introduce policies to support staff and tell them they can no longer honour the advertised offering and expect us to accept that.
This is the kind of thing that loses customers. I get that we use what many will consider a lot of space, but that’s why we pay for a lot of space (‘as much as you need’), because we … need it.
I hope the Dropbox team re-think this new policy. At first I thought it may have been a mistake until I saw this post. It appears it is not a mistake at all. Very disappointing, and if not resolved we will need to switch to another provider using object storage, and/or do internal site-to-site replication, which is viable, but very, very disappointing. If Dropbox is no longer going to honour their advertised products to long term customers, when everything used to be totally cool, I’ll be sure to be letting others I’ve referred to dropbox know about this, and will be certainly looking to jump ship for our storage needs.
I just got the same response… 1TB a month - I found my previous request, I think I asked for 50TB… but they gave us 80TB in August 2022. We are about to run out of that space, and this 1TB a month may work for some, but it does not work for us, and it is not what we have been paying for.
I understand Dropbox may have hit some operational limitations which mean they need to try and ‘reign it in’, but if that is the case you’re better off working with your customers (in my opinion), being really clear about the issue, and what steps you’re going to be taking to keep our business…
We were just offered a cancellation with a full refund, but no path forward so far. This is not a reasonable or professional approach. Simply saying ‘the request needs to be reasonable’ (but silently, translating this to 1TB a month is reasonable, but nothing else is reasonable, with no context including that we’re at 90% of 200TB) is not a suitable solution, and is not a reasonable response.
Fair point, I guess might as well, though if it's really 1TB/month am out of here 🙂
- I just spoke to chat and he confirmed that it is 1TB/month
