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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
Same problem.
After request they transfer this request to the tech team and they only give us 10TB of space.
They only said having tech problems and will soon solve it...
Today we started the week as it ended: "Dropbox engineers are aware of the problem and are working on a solution".
No info or other details regarding this issue and when it will solved. It is going on since 29th of June for us. We have our Dropbox full and we can't even sync a small file and the automated backup of our workstations failed this morning.
I'm currently thinking that this is not an issue but a new Dropbox policy. If this is the case than it would be very unfair to not tell the truth to customers.
I would like to mention that we're currently paying for "As much space as needed".
I think we owe an official explanation from Dropbox support on what's going on.
I believe that it is necessary to report "false advertising" as the problem has always been present since my arrival here. and here unlimited space does not seem to exist.
I am also currently encountering a situation where my storage capacity on Dropbox Business Advanced has reached its limit, leading to a notification indicating that my plan has scheduled changes that will result in a full storage status. Moreover, I have been notified by the support team that I have the option to request additional storage every 7 days to resolve this matter. In my opinion, it would be beneficial for Dropbox to provide clear and readily available documentation regarding any policy changes regarding upload limits. This would ensure that businesses migrating from other cloud providers can navigate the migration process smoothly without any unexpected challenges.
Today the support team finally told me that these issues are related to an unexpected growth of Dropbox Advanced users and they can provide 10Tb of space every 7 days. I wonder why they did not provide this information as soon as they knew it: for businesses it's crucial to know it. On their pricing/tier list this information is still not present and I think it's detrimental for any team or business that rely on cloud storage as backup.
While I can understand and I still can wait some days/weeks until everything will return to normal (it will? who knows), I'm very disappointed by the shadiness of this situation and how Dropbox handled this. Still no voice by the official team here, though.
