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Forum Discussion
Not receiving verification email, how can I verify my account?
I have not been able to receive verification email or password reset email.
I've added no-reply@dropbox.com to my google contacts account.
I've checked my spam folder.
I've verified my address is correct.
Please do help me sort this out
Peter
Having the same trouble. Using a business domain hosted at gmail. no-reply@dropbox.com is in the contacts. The email is not landing in junk mail. We have tried sending the verification email several times.
- Walter
Dropbox Staff
Hey cmaurand - sorry to hear you're having issues with this.
Could you try another browser to request the verification email and let me know how it goes?
If it doesn't arrive in your inbox and/or the junk/spam folder in a reasonable amount of time, please let us know here and we'll reach out via email to investigate further.
- I didn't receive a security code in my email. What could be wrong? It's definitely the right email.
Hi everyone
I am not receiving the verification email to verify the email I have logged in with.
I have looked in the spam folders and junk folders, but I am not getting anything.
This is also affecting me receiving shared folders as I am not getting them either.
- Hi Shaz35,
May I know if you have the Dropbox Dekstop App installed in any of your devices and is logged in automatically to your Dropbox account? Or if you have the Dropbox Mobile App installed and logged in on your mobile device? Because you can actually obtain the verification codes in the notification section of the App ( bell icon ) usually located on the top right corner of your account screen just beside your profile picture or name initials. Let me know if this helps . Thank you
Good morning, I have already completed all the steps requested when the verification emails do not arrive (check spam and add the email indicated in the address book) but the verification email still does not arrive in my inbox
I'm also having this issue. I've tried to send a verification email multiple times, and it hasn't shown up. My IT team has verified that emails from Dropbox aren't getting blocked.
- Hannah
Hey andy40, sorry to hear that you're having this issue.
Just to confirm, have you checked your spam folder and added no-reply@dropbox.com to your email contacts, to see if that helps?
