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Forum Discussion
How can I get a refund for a payment?
How I can refundable my payment I did many of request and your team that are not given accurate answers
Dears: this last month my subscription was charged 15 times, with 14 (unsuccessful) attempted refunds. These refunds doesn't appear on my Visa so this month I'm paying 15 times the agreed plan. Paypal requested a refund on Dropbox and Dropbox, then downgraded my accoutn to basic. So, this month I'm paying to Dropbox more than $USD 150 and left without service.
Nobody is taking this seriously. Dropbox charged me as a serial fraud machine and processes n-1 refunds. Paypal took such refunds and "said" they processed them. Such refunds never arrived to my Visa account. And as a final straw, Dropbox downgraded my account. Be serious. You messed it up, you fix it.
- Rich
Super User II
kurakensama wrote:
Dears: this last month my subscription was charged 15 times, with 14 (unsuccessful) attempted refunds. These refunds doesn't appear on my Visa so this month I'm paying 15 times the agreed plan.
You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I was charged AUD306.90 today by Dropbox. I may have signed up for a free trial (don't actually recall) but that aside, I did not receive advance notification that my credit card would be charged unless I (a) cancelled and did not proceed with the subscription or (b) agreed and accepted the charge. I honestly have no recollection of providing my credit card details but I must have some time ago. I don't use Dropbox as the system administrator could attest if they checked my account. Furthermore, I have never been charged before.
I would like to cancel my supposed subscription and have the charge refunded as billing by stealth is unethical and quite possibly contravenes consumer law in that Dropbox failed to notify me to obtain my consent before processing the charge. I'm sure I'm not the only one who has been caught out this way.
As others have noted there is zero human customer support, which only adds to the frustration! Any assistance would be appreciated.
- Mark
Dropbox sends email reminders but sometimes end up in spam.
You need to contact Support and ask for help: www.dropbox.com/support. Note that they only work Monday through Friday.
Help info: https://help.dropbox.com/plans/refund
Hello, I was told by a support agent named Melissa that I would receive a full refund of the money taken out for a subscription that was supposed to be canceled. This did not happen yet. I've checked my bank account recently after waiting all week and I still haven't received a full refund like I was promised. I'm in desperate need of the money now. Added to this, my card number might be out of date on the account so I will need help knowing how to update my information. This is very stressful. Can someone help me?
- Mark
Refunds can take 5 or so working days, so, when were you told you'd get it?
You will need to contact support again I'm afraid to ask for help - you should be able to reply back to the email messages you got about it.
- Helen DBX
Dropbox Staff
Hello there,
Helen from Dropbox here.
My colleague Casey, has reached out to you today with an update on your ticket no. 22946452 regarding your refund.
Thank you for your patience during this process and have a lovely day.
Best regards,
Helen
The Dropbox Team
hey guys, does anyone know if dropbox has a number i can contact? i've just had a massive bill taken out and im super poor and need to pay my rent in two days and i didn't mean for this to happen as i'm not using dropbox. 😞 thanks so much
- Mark
All support options are at www.dropbox.com/support.
It sounds like you have used a trial and not then cancelled it. So, you need to try and ask for a refund although note that they usually only do so where legally required.
No. Dropbox Plus. Accounts created (and paid) a few years ago. But, this year, with a bonus: one of the accounts was double invoiced. As simple as that.
Hello.
I paid for the renewal of 2 Dropbox Plus subscriptions (accounts with different users), using a single VISA card (the same card, therefore).
However, the amount of 3 paid subscriptions appears deducted from my bank account debits.
Is it possible to unblock this issue, please? How can I recover the amount of the overpaid subscription?
Waiting feedback.
Thanks.
- Mark
You will need to contact support at www.dropbox.com/support and ask for assistance.
Thanks for the tip, Mark. Turning to support is not easy. There are print requests that have already been sent, the staff shows difficulty in finding apparently simple information, the resolution of the problem is delayed... It becomes desperate to demonstrate that there was a billing error (and, above all, to recover an amount that was charged to more). What a disappointing experience, DROPBOX...
I have a few unauthorized charges from Dropbox. My credit card statements have only 11 character reference so I couldn't raise a query on the billing page. I just registered Dropbox so I can raise the issue here. Can someone from Dropbox please contact me ASAP?
- Hey dear community,
I have payed Dropbox 120€ and I don‘t know for what, cause I really don‘t use this platform so does anyone know how I can get my Money Back?- Megan
Hi vincentye & Nig l Hausmann, why don't we have a look into this?
Have you tried contacting our Support team directly?
Feel free to visit the Support page while you're signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, share it with us here so that we can look it up in our system as well.
Thank you both, and I'll be waiting for your response!
- Hello, I purchase a storage plan and never renewed it. I emailed customer service about what will happen if I didn’t renew it and they say that it’ll stop all synchronization after the subscription ended but my files will remain accessible. Today, my bank statement says I got billed for $119.88 when I DIDNT authorize this payment AT ALL. Don’t even remember doing it by mistake. I’ve been able to access my old files without problem, just the reminders that the plan has ended (which was understood since I communicated with the Dropbox representative), but I am not happy with what happened and I demand a refund and cancellation of any charges made without my authorization.
- Megan
Hey Etherealbylar , welcome to our Community!
I'd be happy to help, however in order to do this, I'd need some sensitive billing info.
I think it'd be a better idea to reach out via email, don't you think?
Let me know, and I'll open a ticket on my end for you!
We have done this several times and you continue to ask for a postal code, which we do not use here. This is so time consuming and irritating.
