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Forum Discussion
How can I get a refund for a payment?
How I can refundable my payment I did many of request and your team that are not given accurate answers
Hello, I purchase a storage plan and never renewed it. I emailed customer service about what will happen if I didn’t renew it and they say that it’ll stop all synchronization after the subscription ended but my files will remain accessible. Today, my bank statement says I got billed for $119.88 when I DIDNT authorize this payment AT ALL. Don’t even remember doing it by mistake. I’ve been able to access my old files without problem, just the reminders that the plan has ended (which was understood since I communicated with the Dropbox representative), but I am not happy with what happened and I demand a refund and cancellation of any charges made without my authorization.
- Megan
Dropbox Staff
Hey Etherealbylar , welcome to our Community!
I'd be happy to help, however in order to do this, I'd need some sensitive billing info.
I think it'd be a better idea to reach out via email, don't you think?
Let me know, and I'll open a ticket on my end for you!
We have done this several times and you continue to ask for a postal code, which we do not use here. This is so time consuming and irritating.
